BBVA Compass Virtual Banker(SM) recognized for Innovation in Delivery Channel Project
HOUSTON, June 11 /PRNewswire-FirstCall/ -- BBVA Compass announced today that The Banker magazine has awarded the company an Innovation in Banking Technology Award. The BBVA Compass Virtual Banker(SM) project was presented the award for "Innovation in Delivery Channel Technology." The Banker noted that the BBVA Compass Virtual Banker project, "reflected the growing need to service customers in a globalized marketplace, characterized by vast distances that may only be practically bridged through the deployment of increasingly sophisticated and, in the case of BBVA Compass, increasingly personal, distributed technology." (Photo: http://www.newscom.com/cgi-bin/prnh/20090611/DA31394) "BBVA Compass is honored to receive this award," said Alvaro Aguilar, BBVA Compass Director of Innovation and Office of the Chairman. "This award acknowledges the commitment and strategic importance across the BBVA Group to constantly innovate - even in today's complex environment." The BBVA Compass Virtual Banker is a custom made, fully interactive high-end video conference platform that will allow the bank to offer specialized one-on-one services, such as mortgages and investment advice, regardless of the banker's geographic location, directly to any branch. Integrated document sharing functionality allows the banker to simultaneously exchange documents and brochures on screen with the customer, send documents to the local printer at the customer's station at the branch, and retrieve signed documents from customers using an integrated scanner.
A pilot program of the Virtual Banker is under development and will be launched by end of Summer 2009 for the Wealth Management Group and mortgage banking areas.
Shelaghmichael Brown, BBVA Compass, Head of Retail Banking said, "We are excited about the rollout of the Virtual Banker pilot in Houston. The BBVA Compass Virtual Banker will eventually bring an additional portfolio of products to every branch, which will enhance the customer experience and is aligned with achieving a customer centric, universal banking model." "The BBVA Compass Virtual Banker(SM) was developed in collaboration with Atento, one of the world's most important Contact Center companies, utilizing their core APV platform and Hewlett Packard's TouchSmart PC technology. The experience is almost like having the customer and the banker interacting face to face in the same office," according to Alejandro E. Carriles, BBVA Compass Director of Research & Development.
The Banker Innovation in Technology Awards (http://www.thebankertechawards.com/) seek to identify and celebrate innovation and excellence in all areas of banking technology. Presided over by a panel of respected industry experts, the Awards provide an invaluable insight into the tireless work of banking IT departments globally, serving as a vital benchmark for IT services, products, and projects, in the financial services industry at large. Marking the 7th year of the awards, The Banker received more than 200 submissions from financial services organizations, including retail, commercial and investment banks, brokers, multilateral trading facilities and asset managers scattered across the globe - from Mexico to Kuwait.
ABOUT BBVA Compass BBVA Compass is a Sunbelt-based financial institution that operates 578 branches including 306 in Texas, 92 in Alabama, 77 in Arizona, 45 in Florida, 36 in Colorado and 22 in New Mexico. BBVA Compass is among the top 25 largest banks in the U.S. based on deposit market share and ranks among the largest banks in Texas (4th) and Alabama (3rd). Additional information concerning BBVA Compass can be found on our website http://www.bbvacompass.com/.
BBVA Compass is a subsidiary of Compass Bancshares, Inc., a wholly-owned subsidiary of BBVA (NYSE:BBV) (MAD: BBVA). BBVA is a financial services group with more than $750 billion in total assets, 48 million clients, 8,000 branches and approximately 105,000 employees in more than 30 countries. BBVA provides its customers around the world with a full range of financial services, including commercial and wholesale banking, retail banking services, consumer loans, mortgages, credit cards, securities brokerage, wealth management, pension plan management and insurance. The BBVA Group maintains a leadership position in Spain, Mexico, Latin America and the Sunbelt Region of the United States as well as operations in China, France, Germany, Hong Kong, Italy, Japan, Singapore, Switzerland, and the United Kingdom.
Editor's Note: BBVA Compass is the trade name of Compass Bank. http://www.newscom.com/cgi-bin/prnh/20090611/DA31394 http://photoarchive.ap.org/ DATASOURCE: BBVA Compass CONTACT: Ed Bilek, External Communications of BBVA Compass, +1-205-297-3331, Web Site: http://www.bbvacompass.com/
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