TaskUs Named a Leader in Everest Group’s FCC Operations Services PEAK Matrix® Assessment 2024
26 Février 2024 - 10:01PM
Business Wire
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced
digital services and next-generation customer experience to the
world’s most innovative companies, was recognized as a leader in
Everest Group’s Financial Crime and Compliance (FCC) PEAK Matrix®
Assessment 2024. The recognition reflects the growth and
accomplishments of TaskUs’ solution offerings within the FCC
operations landscape at a time when economic pressures and fraud
are on the rise.
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TaskUs was recognized as a leader in
Everest Group’s Financial Crime and Compliance (FCC) PEAK Matrix®
Assessment 2024. The recognition reflects the growth and
accomplishments of TaskUs’ solution offerings within the FCC
operations landscape at a time when economic pressures and fraud
are on the rise. (Photo: Business Wire)
To determine its assessments, Everest Group, a global research
firm, analyzed the vision, delivery capabilities, and market
successes of 30 FCC operations service providers and their relative
position on Everest Group’s PEAK Matrix® for FCC operations. The
report will assist key stakeholders, such as banks, financial
institutions, FinTechs, RegTechs, service providers, and technology
providers, to understand the current FCC operations landscape and
make informed sourcing and partnership decisions.
The Everest Group’s Financial Crime and Compliance (FCC) PEAK
Matrix® Assessment 2024 includes the following:
- Each provider’s relative positioning on Everest Group’s PEAK
Matrix® for FCC operations
- Providers’ market impact
- Providers’ vision and capability assessment across key
dimensions
- Enterprise sourcing considerations
After previously being named a Major Contender in past years,
Everest Group ultimately assessed TaskUs as one of eight Leaders in
2024.
“Banks and non-banks increasingly have to face the delicate task
of ensuring compliance without adversely impacting their customers'
experience,” said Dheeraj Maken, Practice Director, Everest Group.
“TaskUs with its strong CXM background is able to help enterprises
manage this challenge effectively. Additionally, it has offerings
focused on cryptocurrencies, gig-economies, gaming, FinTech,
eCommerce, and more. This strong foundation has led to its
recognition as a Leader in Everest Group’s FCC Operations PEAK
Matrix® Assessment 2024.”
“I am thrilled to see our ascent to Leader,” said Pragya
Agarwal, Global Head of Financial Crime Compliance at TaskUs.
“TaskUs has remained focused on delivering next-generation
Financial Crime Compliance and Risk Management solutions for the
enterprise, and our inclusion as Leader among a handful of
impressive names is humbling. This award demonstrates the trust and
growth we’ve earned from our FCC operations clients as we invest in
human-made AI to best protect their people and platforms.”
Phil Tomlinson, Divisional Vice President for Global Offerings
at TaskUs, said, “We are grateful to Everest Group for its
acknowledgment of our leadership in the FCC Operations Services
space. We will continue to harness the power of human-made AI to
deliver value to our clients and teammates as we advance our
mission to ensure a safer online world.”
TaskUs was also recently recognized as a Major Contender in
Everest Group's Customer Management PEAK Matrix® Assessment 2023
for EMEA, and a Leader and Star Performer in Everest Group’s Trust
and Safety Services PEAK Matrix® Assessment 2023.
A complimentary version of the report is available here.
To learn more about TaskUs, visit https://www.taskus.com.
About TaskUs
TaskUs is a leading provider of outsourced digital services and
next-generation customer experience to the world’s most innovative
companies, helping its clients represent, protect, and grow their
brands. Leveraging a cloud-based infrastructure, TaskUs serves
clients in the fastest-growing sectors, including social media,
e-commerce, gaming, streaming media, food delivery and
ride-sharing, Technology, FinTech, and HealthTech. As of September
30, 2023, TaskUs had a worldwide headcount of approximately 47,000
people across 28 locations in 13 countries, including the United
States, the Philippines, and India.
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TaskUs Media contact: Heidi.Lemmetyinen@taskus.com
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