MADRID, Dec. 22, 2021 /PRNewswire/ -- Atento S.A.
(NYSE: ATTO, "Atento" or the "Company"), one of the world's five
largest providers of customer relationship and business process
outsourcing (CRM / BPO) services and Latin America's leader, announced today the
publication of its 2020 ESG report.
Atento operates nearly 100 customer service centers and employs
more than 140,000 Customer Experience and BPO professionals in 13
countries, including Brazil,
Colombia, Mexico, Spain
and the United States. Under the
leadership of Atento's new ESG Director, Pablo Sánchez, the Company seeks to continually
improve its ESG performance by increasing the positive impact it
has across these countries while working toward carbon neutrality
by 2030, among other environmental goals.
The 2020 sustainability report covers Atento's many ESG
commitments and initiatives related to diversity, equity and
inclusion; employee training and reskilling; health and safety;
clean, renewable and carbon-free energy; water preservation; waste
reduction and recycling; and cybersecurity and the protection of
customer information.
Atento's ESG performance is a key focus of the Company, as
robust ESG strategies are proven to help companies determine their
financial future in terms of risk and return and are an important
reference regarding how well a company manages its non-financial
risks, helping build confidence within the financial market and
create shareholder value. In addition to shareholders, employees
and the environment, Atento's ESG strategy and plan encompass
customers, communities and suppliers.
Pablo Sánchez, Atento's Global CMO and ESG Director, said,
"Atento's 2020 ESG report is designed to help all stakeholders
better understand our ESG performance and the measurable progress
we are making toward fulfilling commitments to build a more
sustainable future for the benefit of our customers, employees,
shareholders and the communities that are home to our operations.
We are especially proud of Atento's always strong social
performance and the programs behind it, such as "Attentive to the
future", which hires socially disadvantaged youth who are
disproportionately excluded from the labor market. Similarly,
Atento@Home continues to facilitate hiring talent best suited to
the specific needs of our clients without location being a barrier
to employment." Mr. Sánchez added, "In addition to helping create a
more equitable world, we continue advancing various initiatives to
improve Atento's environmental performance, helping build a robust
circular economy and ultimately achieving carbon neutrality as a
company."
About Atento
Atento is the largest provider of customer relationship
management and business process outsourcing ("CRM BPO") services in
Latin America, and among the top
five providers globally. Atento is also a leading provider of
nearshoring CRM BPO services to companies that carry out their
activities in the United States.
Since 1999, the company has developed its business model in 14
countries where it employs approximately 139,800 people. Atento has
over 400 clients to whom it offers a wide range of CRM BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in sectors such as telecommunications,
banking and financial services, health, retail and public
administrations, among others. Atento's shares trade under the
symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento
was named one of the World's 25 Best Multinational Workplaces and
one of the Best Multinationals to Work for in Latin America by Great Place to Work®. Also,
in 2021 Everest named Atento as a star performer Gartner named the
company as a leader in the 2021 Gartner Magic Quadrant. For more
information visit www.atento.com
Media inquiries
press@atento.com
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SOURCE Atento S.A.