Avaya ENGAGE 2021 Highlights Experience Builders™ and the Unique Value They Deliver Enhancing Customer and Employee Engagement
13 Décembre 2021 - 2:00PM
Business Wire
Avaya Ecosystem Continues to Drive Better
Business Outcomes for Organizations of all Kinds
AVAYA ENGAGE 2021 – Avaya (NYSE:AVYA), a global leader in
solutions to enhance and simplify communications and collaboration,
is highlighting the ecosystem of Avaya Experience Builders™ this
week at its ENGAGE 2021 user conference. Experience Builders align
Avaya services, partners, technology developers, customers and
citizen developers in an extensive global network designed to help
enterprises build better experiences for employees and customers,
when a one-size-fits-all solution is not sufficient.
Avaya Experience Builders makes it easier for businesses to
build and deliver customized experiences by providing
co-development support, including existing or completely tailored
experiences, or technology to compose their own. Experience
Builders span a wide range of markets and use cases, including:
- Quantiphi is an Experience Builder specializing in
Google Cloud Contact Center AI (CCAI) services for transforming the
experiences of customers and staff across a number of verticals
including healthcare, financial services, retail and more. “The
innovation we develop in AI and machine learning technologies
brings ease of integration with the Avaya OneCloud portfolio,
helping organizations reduce costs and improve the customer journey
across channels. Avaya customers continue to see positive results
and I am excited about the tremendous opportunity we have in front
of us,” said Gaurav Johar, Practice Leader for Conversational AI,
Quantiphi. “As our ecosystem of fellow developers and innovators
expands, we are able to serve new customers with unique solutions
designed to meet the specific needs of the many markets we serve,
including healthcare, autonomous vehicles, banking, retail,
telecom, media and entertainment, and government.”
- ConvergeOne is a proven, services-led cloud solution
provider that utilizes its intellectual property and unique
methodologies to create value for customers and develop progressive
solutions that connect people with purpose. The company has spent
decades building upon its customer offerings which span the core
technology markets including cloud, customer experience,
cybersecurity, data center, enterprise networking, and the modern
workplace. ConvergeOne is an Experience Builder leveraging Avaya
OneCloud™ CPaaS as seamless and flexible architecture for its C1
Conversations solution. “With C1 Conversations, customers have a
platform to accelerate their digital transformation initiatives
without fear of further fragmenting their service with point
solutions,” said Jeff Bloom, Senior Director of Business
Development, ConvergeOne. “C1 Conversations is easy to adopt,
meeting customers where they are, requiring no rip and replace of
existing communications solutions.”
- Clemson University is one of the leading public research
institutions in the U.S. and an Experience Builder leveraging Avaya
OneCloud collaboration capabilities to create an exceptional
digital learning experience for students and faculty. Developed
pre-pandemic but accelerated due to the need for remote learning,
the platform has been embraced by students and is being expanded
for modern computational biology training activities. “This
cloud-based platform has made me a better teacher, and I will never
go back to in-class only learning,” said Clemson Professor Frank
Alex Feltus. “Currently comprised of interactive learning
resources, experiential labs, virtual collaboration and online
classrooms, AI-powered curation and more, we have a virtual,
centralized learning experience that can grow with us, tailored to
our needs.”
- SpinSci is an established market innovator focused on
digital healthcare solutions through a comprehensive set of patient
access workflows. The company serves over 100 Fortune 500 companies
and over 50,000 clinical and non-clinical agents. SpinSci’s
cloud-based Electronic Health Record (EHR) integration drives
context-based care management to health systems by leveraging Avaya
OneCloud CPaaS and CCaaS. “Providing optimal patient engagement and
real-time data driven care management today can’t be based on a
monolithic solution, but requires intuitive multi-experience
capabilities that orchestrates across disparate systems,” said
Rajit Kumar, CEO, SpinSci Technologies. “Avaya is a leader in
contact center solutions with an extensive ecosystem of developers
and partners, and a natural fit for us to collaborate with.”
- Journey is the developer of a patented, trusted identity
platform and network enabling highly secure, privacy-preserving
customer experiences in establishing identity in the contact
center. The Journey digital trusted identity platform, integrated
with Avaya OneCloud™ CCaaS offerings, enables enterprises to
onboard, authenticate, interact and transact with customers in a
secure and simple manner leveraging sensors and tools in
smartphones or laptops. With its use of facial, voice and device
biometric technologies and more, Journey can authenticate users
with 99.9999% accuracy in less than two seconds. “Journey's
solutions provide Avaya contact centers with unique security,
privacy, payment, and regulatory compliance capabilities that
significantly enhance the experiences they are able to provide to
their own customers,” said Brett Shockley, CEO and co-founder,
Journey. “We are excited to be showing our solutions at Avaya
ENGAGE 2021, and connecting with the growing innovation network
that is represented here.”
“We have tens of thousands of partners, over 150,000 developers,
plus more than 100,000 customers worldwide, and the ambition to
ensure every citizen developer can build experiences with the Avaya
OneCloud platform. Avaya OneCloud and the innovation Experience
Builders are delivering every day are creating stronger brands,
changing entire industries, and in many cases improving lives,”
said Simon Harrison, Senior Vice President and CMO, Avaya.
“Experience as a Service is what we can provide enabling Experience
Builders around the world to compose and wrap solutions around
their own customers, tailored to every use case and every user.
Avaya ENGAGE 2021 is the showcase for these innovators to tell
their stories, and we embrace these partners who are changing the
game.”
Avaya is providing demos of Avaya Experience Builders™
innovation at the annual Avaya ENGAGE user conference in Orlando,
FL this week. For more information, go to Avaya ENGAGE 2021 at:
https://avaya-engage.avaya.com/avaya-engage-2021
Additional Resources
- Learn more about Avaya Experience Builders™.
- Read our blog, Building Effortless Experiences.
- Watch the Avaya team talk about how leveraging AI and
data-driven automation helps create personalized, in-the-moment
experiences.
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
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