EasyVista Announces Launch of “Autumn 2020” Release for EV Service Manager and EV Self Help Solutions
14 Octobre 2020 - 3:00PM
Business Wire
EasyVista, a global leader in intelligent and automated ITSM
solutions, Enterprise Service Management (ESM), and Self Help,
announced today the latest product release in the EasyVista
portfolio. The release, named “Autumn 2020,” will provide enhanced
support to employees, regardless of department, and end-customers
through EV Service Manager and EV Self Help solutions.
The Autumn 2020 release will support professionals across the
entire enterprise, whether you are in HR, IT, or customer
relations, by providing different user profiles to address varying
needs across an organization, but with a set of uniform
procedures.
The Autumn 2020 release includes:
- Agile configuration and advanced customization. With the
Autumn 2020 release, users can deploy a fully customizable virtual
agent (chatbot) which will follow a setup wizard and provide
answers simply using Word or Excel files. The virtual agent can be
customized with a playful and unique visual identity and persona
based on company events or national holidays.
- An integrated omnichannel experience. Support and Self
Help solutions are now accessible through MS Teams as well as
virtual agents deployed on a website. These can be accessed via
smartphone, tablet, or computer, and will provide more seamless
step-by-step help, ticket creation, incident requests, and user
collaboration.
- More efficient and simple reporting solutions. The
Autumn 2020 release includes configuration wizards to make it
easier for users to analyze data. No technical knowledge is
required because a visual configuration studio allows intuitive
step-by-step reporting.
- Natural Language Processing (NLP) now available in
Spanish. Autumn 2020 makes it possible to process natural
language and detect intention in English, French, and Spanish,
proposing concrete actions to the user.
“With Autumn 2020, we are going even further in the quality of
service offered to employees and end-customers,” says Phillipe
Franck, Director of Products for EasyVista. “The Covid-19 crisis
has shown that users expect technological tools and excellent
service, and remote work has accelerated the digitalization of
business processes. This all revealed the need for robust working
tools and efficient processes in all circumstances, especially in
the event of a crisis. EasyVista wanted to respond to the market
demand and help companies continue their digitalization quickly and
calmly, while equipping them with the right tools, regardless of
the future of the pandemic.”
The Autumn 2020 release is being demonstrated to customers in
the U.S. today as part of EV Connect, the company’s annual customer
conference, which has temporarily moved to a virtual format. The
release will also be demonstrated at EV Connect in France on
November 19, Portugal on November 24, Spain on November 26, and in
Southern Europe on December 3. Attendees of EV Connect will have
access to how-to’s, technical trainings, and customer use cases
that will demonstrate how you can transform critical service
functions while delivering value and improving customer experiences
in today’s digital world.
EasyVista’s next release will take place in Spring 2021. For
more information, visit www.easyvista.com.
About EasyVista
EasyVista is a global software provider of intelligent service
automation solutions for enterprise service management and
self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro
Apps to create customer-focused service experiences, EasyVista has
helped companies improve employee productivity, reduce operating
costs, and increase customer satisfaction. Today, EasyVista helps
over 1,500+ enterprises around the world to accelerate change,
empowering leaders to better serve their employees and customers
across financial services, healthcare, education, manufacturing and
other industries. Learn more at www.easyvista.com.
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Erika Troconis-Rodell
etroconis-rodell@easyvista.com