"Accelerate" is the theme of the 2016 Integrated
Annual Report of ING Groep N.V. (IAR) that is published today,
together with the Annual Report of ING Bank N.V.. The theme
reflects the accelerating pace of change in technology and other
areas that is impacting our customers' lives and their expectations
from financial service providers. It also expresses how we, as
digital leaders in banking, are accelerating the Think Forward
strategy to ensure we continue to provide customers with a
differentiating experience.
Similar to previous years, the IAR is an
integrated report, which combines ING's financial and non-financial
performance in 2016. As sustainability forms an integral part of
our strategy and is embedded in our business, our sustainability
information is provided in the IAR. The IAR includes a look at how
we aim to create value over time and how the Think Forward strategy
addresses the challenges, risks and opportunities ING faces in a
fast-changing world.
In 2016 the number of customers choosing ING for
their banking needs again increased and has grown by around 3
million to 35.8 million since we launched the Think Forward
strategy. The number of primary relationships - customers with a
current account with recurring income and at least one other
product - grew eight percent to 9.7 million, close to our 2017
ambition of 10 million customers. Our net core lending to customers
grew by almost EUR 35 billion and savings entrusted to us rose by
over EUR 28 billion. We also enjoyed number one Net Promoter Scores
(NPS) in 7 of our 13 retail markets, a key indicator of customer
satisfaction. These strong relationships with customers helped to
drive ING's robust commercial and financial growth in 2016.
Reflecting a digital first approach, the IAR and
the Annual Report of ING Bank N.V, are available on a special
annual report landing page on ING's website ing.com. This page
includes all relevant downloads, a create-your-own-report download
tool, and an accessible and engaging overview of the key figures
and highlights of the year. The 2016 ING Annual Report is also
available free of charge in print at ING's global headquarters.
ING will also file today its Annual Report on Form
20-F for the year ended 31 December 2016 with the United States
Securities and Exchange Commission (SEC). The 2016 Form 20-F is
available on the ING website, and can be downloaded from the SEC
website (www.sec.gov) later today.
Other documents related to ING's Annual General
Meeting (AGM), including the agenda for the AGM, will be available
as of 23 March 2017 on the ING website. The AGM will be held on 8
May 2017 in Amsterdam.
Note for
editors
For further information on ING, please visit
www.ing.com. Frequent news updates can be found in the Newsroom or
via the @ING_news Twitter feed. Photos of ING operations, buildings
and its executives are available for download at Flickr. Footage
(B-roll) of ING is available via videobankonline.com, or can be
requested by emailing info@videobankonline.com. ING presentations
are available at SlideShare.
Press
enquiries |
|
Investor
enquiries |
Carolien van der Giessen |
|
ING Group Investor Relations |
+31 20 576 6836 |
|
+31 20 576 6396 |
Carolien.van.der.Giessen@ing.com |
|
Investor.Relations@ing.com |
ING PROFILE
ING is a global financial institution with a
strong European base, offering banking services through its
operating company ING Bank. The purpose of ING Bank is empowering
people to stay a step ahead in life and in business. ING Bank's
52,000 employees offer retail and wholesale banking services to
customers in over 40 countries.
ING Group shares are listed on the exchanges of
Amsterdam (INGA AS, INGA.AS), Brussels and on the New York Stock
Exchange (ADRs: ING US, ING.N).
Sustainability forms an integral part of ING's
strategy, which is evidenced by the number one position among 395
banks ranked by Sustainalytics. ING Group shares are being included
in the FTSE4Good index and in the Dow Jones Sustainability Index
(Europe and World) where ING is among the leaders in the Banks
industry group.
IMPORTANT LEGAL
INFORMATION
Elements of this press release contain or may
contain information about ING Groep N.V. and/ or ING Bank N.V.
within the meaning of Article 7(1) to (4) of EU
Regulation No 596/ 2014.
Projects may be subject to regulatory approvals.
Insofar as they could have an impact in Belgium, all projects
described are proposed intentions of the bank. No formal decisions
will be taken until the information and consultation phases with
the Work Council have been properly finalised.
ING Group's annual accounts are prepared in
accordance with International Financial Reporting Standards as
adopted by the European Union ('IFRS-EU'). In preparing the
financial information in this document, except as described
otherwise, the same accounting principles are applied as in the
2016 ING Group consolidated annual accounts. All figures in this
document are unaudited. Small differences are possible in the
tables due to rounding.
Certain of the statements contained herein are not
historical facts, including, without limitation, certain statements
made of future expectations and other forward-looking statements
that are based on management's current views and assumptions and
involve known and unknown risks and uncertainties that could cause
actual results, performance or events to differ materially from
those expressed or implied in such statements. Actual results,
performance or events may differ materially from those in such
statements due to a number of factors, including, without
limitation: (1) changes in general economic conditions, in
particular economic conditions in ING's core markets,
(2) changes in performance of financial markets, including
developing markets, (3) potential consequences of European
Union countries leaving the European Union or a break-up of the
euro, (4) changes in the availability of, and costs associated
with, sources of liquidity such as interbank funding, as well as
conditions in the credit and capital markets generally, including
changes in borrower and counterparty creditworthiness,
(5) changes affecting interest rate levels, (6) changes
affecting currency exchange rates, (7) changes in investor and
customer behaviour, (8) changes in general competitive
factors, (9) changes in laws and regulations and the
interpretation and application thereof, (10) geopolitical
risks and policies and actions of governmental and regulatory
authorities, (11) changes in standards and interpretations
under International Financial Reporting Standards (IFRS) and
the application thereof, (12) conclusions with regard to
purchase accounting assumptions and methodologies, and other
changes in accounting assumptions and methodologies including
changes in valuation of issued securities and credit market
exposure, (13) changes in ownership that could affect the
future availability to us of net operating loss, net capital and
built-in loss carry forwards, (14) changes in credit ratings,
(15) the outcome of current and future legal and regulatory
proceedings, (16) ING's ability to achieve its strategy,
including projected operational synergies and cost-saving
programmes and (17) the other risks and uncertainties detailed
in the most recent annual report of ING Groep N.V. (including the
Risk Factors contained therein) and ING's more recent
disclosures, including press releases, which are available on
www.ING.com. Many of those factors are beyond ING's
control.
Any forward looking statements made by or on
behalf of ING speak only as of the date they are made, and ING
assumes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information
or for any other reason.
This document does not constitute an offer to
sell, or a solicitation of an offer to purchase, any securities in
the United States or any other jurisdiction.
pdf version of press
release
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The issuer of this announcement warrants that they are solely
responsible for the content, accuracy and originality of the
information contained therein.
Source: ING Group via Globenewswire
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