DEERFIELD, Ill. and
SAN FRANCISCO, April 17, 2019 /PRNewswire/
-- Narvar and Walgreens are working together to provide
convenient package pick-up and returns for consumers at more than
8,000 Walgreens locations offering FedEx OnSite services,
empowering brands with a simple solution to meet consumer demand
for more choice and convenience without investing in their own
brick-and-mortar footprint. The network of locations, anchored by
Walgreens, is the first offering in the Narvar Concierge suite of
solutions for physical commerce, announced today.
In addition to Walgreens, the Narvar Concierge network will
include select Nordstrom stores. Nordstrom is piloting the pick-up
and drop-off service in Los
Angeles, which is their largest market, as another way to
deliver convenience for their highly-engaged customers to shop how,
when and where they want.
The launch comes as more consumers demand greater flexibility to
connect their online shopping and busy lifestyles. Retailers on the
Narvar platform can immediately offer consumers the option to pick
up orders or drop off returns at any location in the Narvar
Concierge network. In addition to a retailer's existing options,
online shoppers can select a Narvar Concierge location during
checkout or when making a return, including FedEx OnSite at
Walgreens.
For Walgreens, the offering builds upon its efforts to further
transform its retail business to provide more of the products and
services customers are looking for today. Partnerships are one of
the ways the company is helping to bring innovative solutions to
the marketplace and to its convenient retail locations, which are
within five miles of more than 75 percent of the U.S.
population.
"Customers are continuing to redefine value and convenience, and
this is another way in which we can provide a differentiated retail
experience, by offering more simple and time-saving solutions,"
said Alex Gourlay, Co-COO of
Walgreens Boots Alliance, Inc. and president of Walgreens. "We're
leveraging new and different platforms as well as our expansive
footprint to bring more services closer to our customers while
giving our partners greater reach and access in communities across
the U.S."
It's the first of Narvar Concierge's digital-to-physical
solutions, and this network of locations gives brands the
opportunity to drive additional conversion, enhance their consumer
journey using their existing ecommerce checkout flow, and operate
at a much-needed cost advantage by shipping to a commercial
location. In addition to connecting their ecommerce and in-store
experiences, Narvar Concierge solutions empower retailers to unify
their communications about online purchases and offline returns
through Narvar's platform.
"In order to compete today, retailers need to integrate
themselves within the consumer's busy lifestyle, and not the other
way around," said Amit Sharma,
founder and CEO, Narvar. "While our brand partners have invested in
excellent online experiences, uniting their e-commerce strategy
with their brick-and-mortar strategy is still a challenge—this is
where Narvar Concierge will make a difference. Ultimately,
flexibility and memorable experiences will win the consumer's heart
and mind."
Over a dozen launch brands of Narvar Concierge, including Urban
Outfitters Inc., Cole Haan, Levi
Strauss & Co., Timbuk2, and Arezzo & Co, are not only using
the service to enhance customer experience and satisfaction, but
also benefit from additional data points on consumer behavior, more
engagement opportunities to build brand, and reduced shipping label
costs from commercial locations without physical store
investment.
"We're always looking for ways to add value for our customers,
whether they're shopping with us online or experiencing our brand
offline through a delivery or return," said Wayne Kulkin, CEO at Arezzo. "Narvar Concierge
helps us deliver on our promise of efficient, high-quality services
at every touchpoint."
Narvar Concierge is the latest offering in Narvar's suite of
products for commerce companies. Narvar is already trusted by more
than 600 leading retail brands to simplify the everyday lives of
consumers with effortless order tracking, timely notifications,
seamless returns and customer care across every touchpoint.
Narvar Concierge is available now to all U.S. retailers and
current Narvar customers. To learn more about Narvar Concierge,
visit: narvar.com/concierge.
About Narvar
Narvar is an intelligent customer
experience platform that helps commerce companies simplify the
everyday lives of consumers. Serving over 600 retailers globally
including Sephora, Patagonia, Levi's, Bose, Warby Parker, Home Depot, LVMH, and L'Oréal,
Narvar ensures every touchpoint along the consumer purchase journey
engages consumers and enables emotional connections—from
pre-purchase to in-store experiences and beyond. With customizable
customer messaging and tailored interfaces driven by unparalleled
data intelligence, Narvar empowers commerce brands to turn every
touchpoint into an opportunity. For more information, visit
narvar.com.
About Walgreens
Walgreens (walgreens.com), one of the
nation's largest drugstore chains, is included in the Retail
Pharmacy USA Division of Walgreens
Boots Alliance, Inc. (NASDAQ: WBA), the first global pharmacy-led,
health and wellbeing enterprise. Approximately 8 million customers
interact with Walgreens in stores and online each day, using the
most convenient, multichannel access to consumer goods and services
and trusted, cost-effective pharmacy, health and wellness services
and advice. As of Aug. 31, 2018,
Walgreens operates 9,560 drugstores with a presence in all 50
states, the District of Columbia,
Puerto Rico and the U.S. Virgin Islands, along with its
omni-channel business, Walgreens.com. Approximately 400 Walgreens
stores offer Healthcare Clinic or other provider retail clinic
services.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/narvar-and-walgreens-usher-in-new-era-of-customer-experience-bringing-shopping-and-returns-closer-to-consumers-300833673.html
SOURCE Narvar; Walgreens