Survey cites enhanced patient experience and anxiety reduction as top benefits of Philips Ambient Experience
03 Mars 2021 - 2:00PM
Survey cites enhanced patient experience and anxiety reduction as
top benefits of Philips Ambient Experience
March 3, 2021
- 2000th customer installation of Philips Ambient Experience at
bdz Bilddiagnostisches Zentrum Münster in Germany
- 91% of surveyed users are likely or extremely likely to
recommend Philips Ambient Experience to other hospitals
Amsterdam, the Netherlands – Royal Philips (NYSE: PHG,
AEX: PHIA), a global leader in health technology, today announced
the 2000th installation of its revolutionary patient-centric
Ambient Experience solution, together with the results of a
comprehensive customer survey that reveals 91% of users are likely,
or extremely likely, to recommend Philips Ambient Experience to
other hospitals. The survey also further confirms the solution’s
ability to help hospitals deliver on the quadruple aim of enhanced
patient and staff experiences, better outcomes, and lower cost of
care. Philips’ 2000th Ambient Experience install started at the bdz
Bilddiagnostisches Zentrum Münster in Germany, as an integral part
of the diagnostic center's newly equipped radiology suite.
Philips Ambient Experience solution is a unique combination of
optimized design, site planning, proprietary software, lighting,
sound, video projection and multimedia content that applies
human-focused innovation and design thinking to offer hospital
patients and staff an engaging and pleasant experience. It can be
applied both in radiology exam/treatment rooms and peripheral areas
such as reception areas and waiting rooms.
The majority of survey respondents indicate that Ambient
Experience decreases patient tension (76%) and fear (71%), induces
patient calmness (66%), and improves cooperation during exams
(63%). Ambient Experience is found to have the highest added value
for patients with claustrophobia or anxiety, pediatric patients,
and patients undergoing longer studies like MRI exams. By helping
to improve the patient experience and reducing anxiety, Ambient
Experience can help facilitate first-time-right scans and diagnoses
to help drive better health outcomes, improved hospital efficiency,
and higher patient and staff satisfaction.
“Health systems are looking for ways to increasing patient
satisfaction while improving patient throughput and compliance in
diagnostic imaging,” said Werner Satter, General Manager Healthcare
Experience Solutions at Philips. “Our customers confirm that
Ambient Experience helps them improve the patient experience,
reducing the patient’s anxiety and thereby increasing
first-time-right imaging.”
Customer survey results across Europe and the U.S.
Analysis of the information provided by 59 respondents across
Europe and the U.S. to a customer survey, conducted on behalf of
Philips by The MarkeTech Group, indicate improved patient
experience (endorsed by 83% of respondents) to be their most
valuable attribute of using Ambient Experience in radiology exam
rooms. The majority of customers surveyed (83%) indicated that
Ambient Experience is at least impactful, and up to extremely
impactful, in alleviating patient anxiety.
Based on their current use of the solution, 91% were likely or
extremely likely, to recommend their current Ambient Experience
offering to another hospital, and 87% were likely, or extremely
likely, to include Ambient Experience as part of a new purchase.
75% of respondents in the US and 59% in Europe believe that Ambient
Experience encourages patients to choose their facility.
The ability of Ambient Experience to help hospitals deliver on
the quadruple aim is also supported by multiple studies across
hospital sites in Germany, Denmark and the UK. More information is
available in the Philips Ambient Experience Press Backgrounder.
Philips is showcasing its Ambient Experience solution during the
European Congress of Radiology (ECR) virtual event (March 3-7,
2021). For more information on Philips’ new portfolio of diagnostic
and interventional solutions and AI-enabled applications to enhance
radiology workflows at ECR 2021, visit the Philips ECR site, and
follow @PhilipsLiveFrom for updates throughout the event.
For further information, please contact:
Kathy O’ReillyPhilips Global Press OfficeTel.: +1
978-221-8919E-mail : kathy.oreilly@philips.comTwitter:
@kathyoreilly
Mark GrovesPhilips Global Press OfficeTel.: +31 631 639
916E-mail: mark.groves@philips.com
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
well-being, and enabling better outcomes across the health
continuum – from healthy living and prevention, to diagnosis,
treatment and home care. Philips leverages advanced technology and
deep clinical and consumer insights to deliver integrated
solutions. Headquartered in the Netherlands, the company is a
leader in diagnostic imaging, image-guided therapy, patient
monitoring and health informatics, as well as in consumer health
and home care. Philips generated 2020 sales of EUR 19.5 billion and
employs approximately 82,000 employees with sales and services in
more than 100 countries. News about Philips can be found at
www.philips.com/newscenter.
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