Teleperformance Named Great Place to Work® in the USA
08 Décembre 2020 - 5:45PM
Business Wire
“Has set a new standard for US Business Process Outsourcing
(BPO) industry companies” per GPTW® Institute
- Evaluation criteria heavily weighted on employee trust in
Teleperformance
- Teleperformance in the USA received very strong scores in all
independent assessment dimensions
- Very first certification in the USA for BPO* employer of its
size by the Great Place to Work® Institute
- 87% of the worldwide Teleperformance staff currently work in
independently certified top employer operations
Regulatory News:
Teleperformance (Paris:TEP), a leading global group in digitally
integrated business services, announced today its USA operations
made US industry history by becoming the very first BPO* employer
of its size in the United States to receive the prestigious Great
Place to Work® (GPTW®) award. Highlights of this historic
recognition include a very strong score for overall trust in
Teleperformance by its 31,000 US employees. Teleperformance
operates 37 facilities in 36 States across the country with over
80% of its staff currently working from home (WFH).
This achievement is particularly significant with the world
still engulfed in the Covid-19 pandemic which has caused
significant worldwide employment challenges and disruptions.
Holly Petroff, Global Executive Vice President, GPTW®,
said: “Teleperformance in the United States has set a new
standard for US BPO* Industry companies by receiving Great Place to
Work®'s first certification for a US employer of their size in this
industry sector. 2020 has been a difficult year globally for both
employees and employers due to Covid-19. To achieve this
recognition, based on their own employees' feedback, under these
conditions is outstanding. We are very happy to recognize
Teleperformance in the United States of America as a Great Place to
Work®-Certified company.”
Travis Coates, Chief Operating Officer, Teleperformance
USA, commented: “We are honored that our team has earned
our very first US Great Place to Work® Institute certification and
set a new standard for our entire industry sector. This recognition
is especially meaningful because the process includes significant
feedback and anonymous ratings from our own employees. We have
worked very hard together as a team this year to rapidly and
successfully redeploy a large percentage of our staff to WFH. Our
leadership has an ongoing top priority of listening to our staff so
we can continuously improve together as one team. I thank and
congratulate every single team member for making us a one-of-a-kind
Great Place to Work®.”
With a top global priority of employee well-being, 26 separate
Teleperformance country operations are currently independently
recognized as top employers by third party evaluators: Albania,
Argentina, Brazil, China, Colombia, Costa Rica, Dominican Republic,
Egypt, El Salvador, Greece, Germany, India, Kosovo, Madagascar,
Malaysia, Mexico, Morocco, Peru, Philippines, Portugal, Saudi
Arabia, Spain, Tunisia, United Arab Emirates ,United Kingdom and
the United States of America. This represents 87% of the worldwide
Teleperformance workforce.
Teleperformance Chairman and Chief Executive Officer Daniel
Julien, said: “Teleperformance is well established in the USA
and our services have globally expanded far past our original
business roots. It is great to see our operations in the US gain
benchmark status as a top employer. This certification represents
good progress for both our US operations and the Group as a whole;
Teleperformance will never become complacent when it comes to the
care of our employees anywhere and everywhere. 87% of our entire
worldwide staff of 330,000+ people now work in independently
certified best employer operations, which is a very high attainment
standard for any large employer regardless of industry. Our goal
remains to be the top employer of choice through exceptional people
care everywhere we operate.”
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), a leading global group in digitally
integrated business services, serves as a strategic partner to
the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value
solution families: customer experience management, back-office
services and business process knowledge services. These end-to-end
digital solutions guarantee successful customer interaction and
optimized business processes, anchored in a unique, comprehensive
high tech, high touch approach. The Group's 331,000 employees,
based in 80 countries, support billions of connections every year
in over 265 languages and 170 markets, in a shared commitment to
excellence as part of the “Simpler, Faster, Safer” process. This
mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social
Responsibility excellence. In 2019, Teleperformance reported
consolidated revenue of €5,355 million (US$ 6 billion, based on €1
= $1.12) and net profit of €400 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, CAC
Support Services, STOXX 600, S&P Europe 350 and MSCI Global
Standard. In the area of corporate social responsibility,
Teleperformance shares have been included in the Euronext Vigeo
Eurozone 120 index since 2015, the FTSE4Good index since 2018 and
also the Ethibel Sustainability Excellence Europe index (confirmed
in 2019).
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
* Business Process Outsourcing
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version on businesswire.com: https://www.businesswire.com/news/home/20201208005870/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Laurent Poinsot – Karine
Allouis IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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