Verizon Business and CareAR leverage 5G to transform service delivery and CX
04 Octobre 2021 - 3:00PM
Today, Verizon Business and CareAR, a Xerox Company, announced a
strategic partnership to transform the service and customer
experience CareAR delivers. Combining Verizon’s 4G, 5G networks,
and near real-time compute technology with CareAR’s augmented
reality and AI-based platform, technicians can remotely and
proactively resolve service issues faster, smarter and more safely,
leading to a more efficient customer experience.
“We’ve seen a dramatic shift in the global
workforce. It’s our mission to help our customers navigate today,
while identifying strategic paths for innovation and growth,” said
Sampath Sowmyanarayan, Chief Revenue Officer, Verizon Business.
“Through 5G and edge computing, we can help CareAR deliver advanced
AR and AI capabilities on standard mobile, smart glass and drone
devices to drive efficiencies and experiences.”
“CareAR is focused on making expertise accessible - instantly
and with context. Users are empowered with on-demand visual access
to experts and instructional content delivered to their preferred
device,” said CareAR’s President, Sam Waicberg. “Our strategic
partnership with Verizon enables us to push these capabilities even
further, resulting in improved customer outcomes and helping to
solve major challenges for service providers, such as reducing
carbon emissions and bridging the talent gap.”
To stay competitive and attract top talent, businesses need to
have a sound digital transformation agenda, leveraging the latest
technology and solutions to meet the needs of the evolving global
workforce. CareAR, powered by Verizon’s network technology will
help with this labor transition by utilizing both connectivity and
AI/AR to enable swift education and ramp-up of the next generation
of digitally native employees, regardless of location, reducing
strain during this unprecedented time of workforce evolution.
CareAR will be able to deliver real-time support and expert-guided
troubleshooting solutions across its portfolio of products and
services, creating a new standard of self-service capabilities and
personalized “how-to” information for customers and field
technicians.
CareAR’s SXM platform is purpose built and a breakthrough for
customer enablement, field services and knowledge delivery. Since
being acquired by Xerox earlier this year, CareAR has supercharged
its AR capabilities to now include Xerox’s digital content, robotic
process automation (RPA), analytics, and artificial intelligence
developed at PARC as a part of the CareAR SXM™ platform.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is one of the world’s leading providers of
technology, communications, information and entertainment products
and services. Headquartered in New York City and with a presence
around the world, Verizon generated revenues of $128.3 billion in
2020. The company offers data, video and voice services and
solutions on its award-winning networks and platforms, delivering
on customers’ demand for mobility, reliable network connectivity,
security and control.
About CareAR, A Xerox companyCareAR, A Xerox
Company, is the Service Experience Management (SXM) leader. We
make expertise accessible instantly for users through remote, live
visual augmented reality (AR) and AI interactions, instructions and
insights as part of a seamless digital workflow
experience. CareAR sets the benchmark for the SXM category by
bridging skills gaps, accelerating knowledge transfers, providing
greater operational efficiencies, and enhancing customer outcomes
and safety. Learn more at CareAR.com.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
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Media contact:Kyle
Ragonesekyle.ragonese@verizon.com732.236.3526@KyleRagonese
CareARBrianca Climonsbrianca.climons@xerox.com214.846.7276
Verizon Communications (NYSE:VZ)
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