Verizon awarded #1 in customer satisfaction with small businesses by J.D. Power
19 Octobre 2021 - 5:30PM
Verizon has been awarded #1 in Customer Satisfaction with Small
Business Wireless and Wireline Service in the J.D. Power 2021
Business Wireless and Wireline Customer Satisfaction Studies. This
marks the third consecutive year that Verizon has been recognized
with the highest customer satisfaction for Small Business Wireline
Service, in addition to earning that distinction this year in the
Small Business Wireless Segment.
The 2021 U.S. Business Wireless Satisfaction Study measures
satisfaction across six factors: performance and reliability;
customer service; sales representatives and account executives;
billing; cost of service; and offerings and promotions. Overall
satisfaction is measured in three key segments: large enterprise
(500 or more employees); medium business (20-499 employees); and
small business (1-19 employees).
“When you combine the best network with the best team in the
industry, you have a winning combination for our small business
customers and we see this J.D. Power distinction as even further
validation of that,” said Sampath Sowmyanarayan, Chief Revenue
Officer for Verizon Business. “While winning awards is exciting,
helping our customers achieve their business goals is what's most
important to our team.”
Verizon is named best-in-class in the following factors:
Wireless: Best in class for...
- Performance and Reliability
- Sales Representatives and Account Executives
- Billing
Wireline: Best in class for...
- Performance and Reliability
- Cost of Service
- Communications
- Sales Representatives and Account Executives
- Billing
- Customer Service
The study is based on responses from 2,399 business
decision-makers for wireless services in the United States and
includes evaluations of their wireless carriers. The 2021 U.S.
Business Wireline Satisfaction Study is based on responses from
4,331 business customers of data and voice services. The study
evaluates business wireline experiences across six factors:
performance and reliability; cost of service; communications; sales
representatives and account executives; billing; and customer
service. The large enterprise segment includes businesses with 500
or more employees; the medium business segment includes businesses
with 20 to 499 employees; and the small business segment includes
businesses with less than 20 employees. The study was fielded in
April-May 2021. More details: U.S. Business Wireline Satisfaction
Study / U.S. Business Wireless Satisfaction Study
Earlier this year, Verizon also received the J.D. Power award in
all six regions -- Mid-Atlantic, North Central, Northeast,
Southeast, Southwest and West -- achieving the best score across
all study factors, with the fewest calls, messaging and data
problems across the nation (Conducted as part of the J.D. Power
2021 U.S. Wireless Network Quality Study - Volume 2).
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is one of the world’s leading providers of
technology, communications, information and entertainment products
and services. Headquartered in New York City and with a presence
around the world, Verizon generated revenues of $128.3 billion in
2020. The company offers data, video in and voice services and
solutions on its award-winning networks and platforms, delivering
on customers’ demand for mobility, reliable network connectivity,
security and control.
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Media contact: Claudia
Russoclaudia.russo@verizon.com201.400.5325
Verizon Communications (NYSE:VZ)
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