- Legacy infrastructure transformed to digital platform, enabling
communication and collaboration on a global scale
- Analytics and A.I. leveraged to improve customer experience and
personalize service for employee workplace needs
Orange Business Services today announced that it is transforming
snack-food giant Mondelēz International with an all-digital
communications platform based on Microsoft Teams. Cadbury, Chips
Ahoy!, Oreo, and Ritz are just some of the Mondelēz International
brands whose operations will now be unified on a single, global
platform.
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Orange Business Services is transforming
snack-food giant Mondelēz International with an all-digital
communications platform based on Microsoft Teams. (Photo credit:
Mondelēz International, Inc)
Orange Business Services will manage the Microsoft Teams
platform, which will improve communication and collaboration among
Mondelēz International’s offices, factories, warehouses, and
contact center agents on a massive scale, encompassing 80,000
employees across operations in approximately 80 countries. It will
eliminate all legacy PBX systems, and Orange will take over and
manage Mondelēz International’s global communications platform
end-to-end, including unique voice capabilities in markets such as
China, India, the Middle East and Russia. Embedded cloud
flexibility will enable Mondelēz International to scale their
platform to grow and expand into new markets.
Some of the benefits expected once the implementation is
completed by the end of 2022 include cost optimization, a simpler
IT vendor ecosystem with multi-cloud orchestration to manage the
voice transformation, and a platform for new digital
innovations.
“The entire physical footprint and home-based employees of
Mondelēz International’s worldwide operations will be fully
connected via a new virtual workspace,” said Jyotin Shah, Sr.
Director, Global Digital Workplace Services at Mondelēz
International. “We will be able to easily share digital resources,
communicate with one another, inspire creativity and collaborate
across all our brands, from Oreo to Chips Ahoy!. Even as the
industry faces global supply chain challenges, Mondelēz
International is staying one step ahead.”
Co-innovation That Touches Everything Orange Business
Services is delivering more than just a Microsoft Teams solution.
Orange is also integrating ecosystem partners to provide reliable
voice and video solutions for additional functionality. Mondelēz
International’s contact center platform will leverage the Orange
global network and employ advanced analytics, automation and A.I.
capabilities. This will enhance various business functions, such as
HR, payroll, and customer care, improving the customer journey
experience and providing greater insights.
The same mix of technology provides Mondelēz International with
a global 360-degree oversight of their entire operations. With
advanced analytics and monitoring capabilities, Orange can identify
possible points of disruption and deploy proactive maintenance
prior to issues arising. In addition, a self-care portal provides
visibility and a high-quality seamless communications
experience.
“From top to bottom, Mondelēz International is undergoing a
massive digital transformation of their people, processes and
systems to create a modern, global business,” said Rob Willcock,
senior vice president, Americas for Orange Business Services. “Only
Orange Business Services has the worldwide scale, in-house
expertise with Microsoft Teams, and end-to-end services to make it
happen for them. At the same time, Mondelēz International is
playing a central role with us, co-innovating many of the new
services that will be introduced. We are helping the transformation
of a new Mondelēz International that’s ready to reshape the snack
industry.”
About Mondelēz International Mondelēz International, Inc. (Nasdaq: MDLZ)
empowers people to snack right in over 150 countries around the
world. With 2020 net revenues of approximately $27 billion, MDLZ is
leading the future of snacking with iconic global and local brands
such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka
and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
Mondelēz International is a proud member of the Standard and Poor’s
500, Nasdaq 100 and Dow Jones Sustainability Index. Visit
www.mondelezinternational.com or follow the company on Twitter at
www.twitter.com/MDLZ.
About Orange Business Services Orange
Business Services is a network-native digital services company and
the global enterprise division of the Orange Group. It connects,
protects and innovates for enterprises around the world to support
sustainable business growth. Leveraging its connectivity and system
integration expertise throughout the digital value chain, Orange
Business Services is well placed to support global businesses in
areas such as software-defined networks, multi-cloud services, Data
and AI, smart mobility services, and cybersecurity. It securely
accompanies enterprises across every stage of the data lifecycle
end-to-end, from collection, transport, storage and processing to
analysis and sharing.
With companies thriving on innovation, Orange Business Services
places its customers at the heart of an open collaborative
ecosystem. This includes its 28,500 employees, the assets and
expertise of the Orange Group, its technology and business
partners, and a pool of finely selected start-ups. More than 3,000
multinational enterprises, as well as two million professionals,
companies and local communities in France, put their trust in
Orange Business Services.
For more information, visit www.orange-business.com or follow us
on LinkedIn, Twitter and our blogs.
Orange is one of the world’s leading telecommunications
operators with revenues of 42.5 billion euros in 2021 and 270
million customers worldwide. Orange is listed on the Euronext Paris
(ORA) and on the New York Stock Exchange (ORAN). In December 2019,
Orange presented its new “Engage 2025” strategic plan, guided by
social and environmental accountability. While accelerating in
growth areas, such as B-to-B services and placing data and AI at
the heart of innovation, the entire Orange Group will be an
attractive and responsible employer.
Orange and any other Orange product or service names included in
this material are trademarks of Orange or Orange Brand Services
Limited.
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version on businesswire.com: https://www.businesswire.com/news/home/20220222005306/en/
Press: Elizabeth Mayeri, Orange Business Services,
elizabeth.mayeri@orange.com, +1 212 251 2086
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