LONDON and NEW YORK, Sept. 23,
2024 /PRNewswire/ -- PolyAI, a pioneer in voice AI solutions
for customer experience and service, today announced a partnership
with OpenTable, a global leader in restaurant technology, expanding
PolyAI's guest-led voice assistants to enterprise restaurants.
Locations that opt in will be able to take reservations over the
phone, answer questions, gain visibility in customer trends, and
deliver on-brand experiences - all while alleviating staff time and
resources.
This alliance delivers PolyAI's lifelike voice AI to help
restaurants tackle challenges around staffing and provide
consistent hospitality, even off premise. In a survey conducted by
the National Restaurant Association, 62% of operators said their
restaurants did not have enough employees to support existing
demand. With onsite staff focused on in-house patrons, restaurant
groups routinely miss between 30-60% of phone calls to their front
of house (per PolyAI customer data) – meaning missed revenue
opportunities and equally valuable customer touch points.
Never miss another call, thanks to PolyAI and
OpenTable
With this strategic partnership, OpenTable's global network
of restaurants will be able to integrate PolyAI voice assistants,
built using generative AI and spoken language technologies, to
assist their diners in seamlessly booking and managing reservations
over the phone, during and outside of operating hours.
"We know how tightly restaurants manage their guest experience
and this can be even more complex for our partners doing business
at scale," said Susan Lee, Chief
Strategy Officer at OpenTable. "We have, and continue to invest in,
technology that pushes boundaries and enhances hospitality and our
integration with PolyAI is a new way we can drive efficiencies for
our restaurants, and diners."
For larger operators, this partnership enables numerous
iterations of voice assistants to cater to the unique needs of
multi-location and multi-brand portfolios, while providing PolyAI's
proven enterprise-grade assurances around availability, security
and data protection.
"We have extensive experience deploying voice assistants to
hundreds of locations for some of the largest restaurant groups in
the world, helping operators resolve up to 70% of calls over the
phone without the need for additional staff," said Michael Chen, VP of Strategic Alliances at
PolyAI. "This strong connection with the restaurant industry
started right from the earliest days of PolyAI. We're thrilled to
deepen that further and work with OpenTable to help even more
restaurant operators attract more diners, streamline operations and
maximise revenue."
The journey starts at the Integration Marketplace
OpenTable restaurants will be able to request an integration
with PolyAI via its Integration Marketplace, which powers 150+
integrations among the most widely used restaurant software. Beyond
managing reservations over the phone, PolyAI's guest-led voice
assistants also offer operators a powerful new channel for
implementing consistent brand experiences that can deliver greater
personalisation, more proactive revenue and upsell as well as offer
new ways of collecting diner feedback and tracking customer
satisfaction.
About PolyAI
PolyAI is a leading provider of AI-powered voice
assistants. Their customer-led voice assistants are used across
industries within global companies where B2C conversations are
crucial, like Whitbread, Greene
King, Caesars Entertainment and FedEx. PolyAI's award-winning voice
assistants have earned renown for their ability to understand
natural language and provide quick, accurate and helpful responses.
Hear more about what they're bringing to the market by visiting
poly.ai
About OpenTable
OpenTable, a global leader in restaurant tech and part
of Booking Holdings, Inc. (NASDAQ:BKNG), helps more than
60,000 restaurants worldwide fill 1.7 billion seats a year.
OpenTable's world-class technology empowers restaurants to focus on
what matters most – their team, their guests, and their bottom line
– while enabling diners to discover and book the perfect restaurant
for every occasion.
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