Microsoft recognizes TTEC Digital for
outstanding sales achievement and innovation for ninth consecutive
year
DENVER,
Oct. 2,
2024 /PRNewswire/ --TTEC Holdings Inc. (NASDAQ:TTEC),
a leading global CX (customer experience) technology and services
innovator for AI-enabled CX with solutions from TTEC Engage and
TTEC Digital, today announced that TTEC Digital has achieved the
2024/2025 Microsoft Business Applications Inner Circle Award.
Membership is based on sales achievements that
rank TTEC Digital in the top tier of Microsoft's Business
Applications global network of partners. Inner Circle members have
performed to a high standard of excellence by delivering services
and solutions that help clients improve performance.
"As we achieve Microsoft Inner Circle status once
again, TTEC Digital is proud to reaffirm our commitment to
delivering exceptional customer experience consulting, software,
and technology services in collaboration with Microsoft," said
Dave Seybold, CEO of TTEC Digital.
"Together, TTEC Digital and Microsoft have helped some of the
biggest players in their respective industries transform customer
experience with the right blend of strategy and technology and we
look forward to expanding our Microsoft opportunities with more
clients across the globe."
Dale Mansour,
Global Leader, Microsoft Practice at TTEC Digital, further added,
"TTEC Digital is proud to be recognized by Microsoft. Receiving the
Business Applications Inner Circle award is a testament to our
strong partnership with Microsoft and commitment to advancing the
customer experience as we work at the nexus of contact center, CRM,
AI and analytics."
With more than 1,400 certifications and four
decades as a Microsoft partner, TTEC Digital's CX expertise,
technical know-how, and in-house data and AI capabilities amplify
Microsoft's solutions to remove friction across the customer
journey. Earlier in 2024, TTEC Digital was named a launch partner
for Microsoft's new Dynamics 365 Contact Center, a Copilot-first
cloud contact center platform. In 2023, the Company developed a
Workforce Management (WFM) Adapter for Microsoft Dynamics 365
Customer Service, intellectual property that allows contact center
managers to better leverage valuable service insights.
"Partners achieving the Inner Circle distinction
have demonstrated an exceptional impact helping customers
accelerate their AI and digital transformation with Dynamics 365
and Power Platform, and we are honored to recognize this impact,"
said Peter Jensen, Microsoft
Business Application Partner Strategy Lead. "Microsoft AI Cloud
Partner Program partners who achieve the Business Application Inner
Circle distinction stand out for their deep AI, cloud and industry
knowledge. They bring specialized IP, business process and
technical expertise to customers and help them unlock incremental
business value through services and solutions."
Previously, TTEC Digital has also achieved
Microsoft Solutions Partner designations for Business Applications
& Modern Work, Data & AI, and Digital Apps &
Innovation. Other partner accolades include being a Dynamics 365
Marketing Partner of the Year and a two-time Eagle Award
recipient.
To learn more about TTEC Digital and Microsoft,
visit https://ttecdigital.com/partners/microsoft.
About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is a leading
global CX (customer experience) technology and services innovator
for AI-enabled digital CX solutions. The Company delivers leading
CX technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience as a Service)
platform. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next gen digital and cognitive technology, the
Company's Digital business designs, builds, and operates
omnichannel contact center technology, conversational messaging,
CRM, automation (AI / ML and RPA), and analytics solutions. The
Company's Engage business delivers digital customer engagement,
customer acquisition and growth, content moderation,
fraud prevention, and data annotation solutions.
Founded in 1982, the Company's singular obsession with CX
excellence has earned it leading client, customer, and employee
satisfaction scores across the globe. The Company's approximately
54,000 employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
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SOURCE TTEC Holdings, Inc.