Verizon responds: Keeping customers connected as severe weather hits California
09 Janvier 2023 - 10:17PM
As severe weather continues to batter California and other parts of
the West Coast with a series of atmospheric rivers and bomb
cyclones, Verizon is working around the clock to keep customers
connected. These storms have delivered heavy rain, strong winds and
snow. Communities in Northern California are dealing with floods,
debris flows, road closures, downed trees and commercial power
outages. With safety as its top priority, Verizon is committed to
making sure customers can use their mobile devices when it matters
most.
Verizon’s extreme network is recognized for
reliability and designed to withstand extreme weather with
redundancy on critical paths and components to continue to serve
its customers to deliver superior service. Battery and generator
backup systems in critical locations – such as macro cell sites,
switch locations and network-operation centers – also minimize the
risk of disruption if commercial power is lost. Verizon engineers
also ensure all cell-site generator fuel levels are high, test
battery back-ups at network facilities, and train emergency crews
to respond quickly to any network issue.
The Verizon Frontline Crisis Response Team has
deployed to several communities in Northern California to provide
mission-critical communications support to public safety agencies
responding to the ongoing severe weather. The team is in contact
with city and county emergency management teams and is currently
coordinating communication needs and efforts with the public safety
agencies operating in the region. The Verizon Frontline Crisis
Response Team has now deployed more than 30 Verizon Frontline
solutions including two Satellite Picocells on Trailers (SPOTs) in
support of emergency response operations. Verizon Frontline is
the advanced network and technology built for first responders –
developed over three decades of partnership with public safety
officials and agencies - to meet their unique and evolving
needs.
The Verizon Frontline Crisis Response Team
provides on-demand, emergency assistance during crisis situations
to government agencies, emergency responders, nonprofits and
communities on a 24/7 basis at no cost to the supported agencies.
Verizon Frontline Crisis Response Team members set up portable cell
sites, WiFi hotspots, free charging stations and other Verizon
Frontline devices and solutions that enable communications and/or
boost network performance.
Verizon’s retail team stands ready to assist
customers and ensure they have the right devices, accessories and
connectivity to prepare for extended power outages, mandatory
evacuation orders, and other extreme circumstances. Convenient
options like locker, curbside and instore pickup also provide quick
ways to get in and out.
In addition to the right tech, customers will also
want to take steps to ensure their families are prepared for power
outages, flooding and other weather events.
- Keep devices dry: While many phones today have
some degree of water resistance, you’ll want to ensure phones,
tablets, batteries, chargers and other equipment remain dry and
accessible. Plastic zipper storage bags help shield devices, as do
weatherproof phones, cases and other protective accessories.
- Keep devices fully charged: Make sure devices
are ready by keeping phone and tablet batteries fully charged.
- Get some backup: When power is out for an
extended period of time, portable battery packs and car chargers
can become critical to staying connected.
- Create a list: Keep a list of emergency
numbers so that they are easily accessible.
- Be prepared for loss: Take pictures of
valuables and other important belongings for possible insurance
claims. And make sure they’re uploaded to the cloud as a
backup.
- Review checklists: Review the Flood Safety
Checklist recommendations and other resources from the American Red
Cross.
- Download useful apps: There are plenty of free
apps for public safety alerts, weather, news, and safety-related
available for download.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was
formed on June 30, 2000 and is one of the world’s leading providers
of technology and communications services. Headquartered in New
York City and with a presence around the world, Verizon generated
revenues of $133.6 billion in 2021. The company offers data, video
and voice services and solutions on its award-winning networks and
platforms, delivering on customers’ demand for mobility, reliable
network connectivity, security and control.
VERIZON’S ONLINE MEDIA CENTER: News releases,
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Media contact:Heidi
Flatoheidi.flato@verizon.com925.324.8692@heidiflato
Verizon Communications (NYSE:VZ)
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