TORONTO, Nov. 15, 2022 /CNW/ - Scotiabank Chile has been
recognized by LatinFinance as the Digital Bank of the Year in
Latin America and the Caribbean. LatinFinance is a leading source of
intelligence on financial markets and economies in the region.
This award highlights Scotiabank's digital leadership,
exemplified by its operations in Chile, where the Bank's digital transformation
touches all aspects of its business– from a modernization plan to
automate traditional banking activities with data, analytics, and
AI, to the implementation of end-to-end digital onboarding, advice
and sales journeys to offer a seamless customer experience across
channels, including branches. Recently, Scotiabank Chile launched
ScotiaZero, the first free, 100% digital checking account in the
market, and it also introduced the industry's first local financial
supermarket, which provides bespoke financial solutions tailored to
each client's needs. These efforts have resulted in a significant
increase in customer satisfaction, with Scotiabank's mobile banking
app now the highest-rated one in the country.
"We are delighted that Scotiabank Chile has been recognized
as Digital Bank of the Year for Latin America and the Caribbean", said Ignacio (Nacho)
Deschamps, Group Head, International Banking and Digital
Transformation, Scotiabank. "We have come a long way since we
launched our Digital Transformation Strategy five years ago and now
Digital is part of our DNA. Through our Digital-everywhere mindset,
we continue to offer innovative products and services and a
customer-focused experience in Canada and across our footprint in the
Americas, achieving more than 70% Digital Adoption and 80% Digital
Sales in Chile, with the rest of
the Pacific Alliance markets showing accelerated growth in
Digital."
This recognition is part of the 2022 Banks of the Year Awards
from LatinFinance. These awards celebrate the financial
institutions in the region that best demonstrate excellence in
their respective categories.
This is not the first time that the Bank's operations have been
recognized for being at the forefront of digital in Latin America and the Caribbean. Last year, Scotiabank Chile was
recognized for Digital Transformation of the Year across the region
by LatinFinance, due to its outstanding efforts to digitalize its
operations and provide a flexible digital offering to help clients
during the pandemic. Scotiabank has also been recognized as
Best Bank in North America for
Innovation in Digital Banking and as the Most Innovative in Data by
The Banker Magazine.
About Scotiabank
Scotiabank is a leading bank in the
Americas. Guided by our purpose: "for every future", we help our
customers, their families and their communities achieve success
through a broad range of advice, products and services, including
personal and commercial banking, wealth management and private
banking, corporate and investment banking, and capital markets.
With a team of over 90,000 employees and assets of approximately
$1.3 trillion (as at July 31, 2022), Scotiabank trades on the Toronto
Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS).
For more information, please visit
http://www.scotiabank.com and follow us on Twitter
@Scotiabank.
SOURCE Scotiabank