Teleperformance Wins Coveted HPE-IAPP Privacy Innovation Award for the Privacy Operations Category
16 Octobre 2017 - 8:00AM
Business Wire
Prestigious global award win underscores the company’s
cross-industry leadership in data and privacy security
practices
Regulatory News:
Teleperformance (Paris:RCF), the worldwide leader in omnichannel
customer experience management, announced it has been awarded the
prestigious global HPE-IAPP Privacy Innovation Award for the
Privacy Operations category. The awards, presented at this year’s
IAPP Privacy. Security. Risk. (P.S.R.) conference held in San
Diego, California, recognize organizations that use privacy to
differentiate themselves and build customer and citizen trust.
Teleperformance was honored for its groundbreaking worldwide
implementation of security rules, known as Global Essential
Compliance and Security Policies (GECSP), designed to anticipate
any possible risks of fraud or violation of any security
guidelines. The “closed loop” privacy framework is reinforced by a
compliance audit function and underpinned by proprietary technology
designed to:
- Alert managers to inappropriate access
to sensitive information by agents.
- Provide a standard and secure method
for agents to take notes while switching back-and-forth between
screens, reducing the risk of personal data leakage.
- Manage and monitor compliance
end-to-end, from uploading evidence required by GECSP through
reports delivered to senior management.
“The HPE-IAPP Privacy Innovation Awards spotlight unique
programs and services in global privacy and data protection.
Teleperformance has been honored as a fine example of the best our
field has to offer,” said IAPP President and CEO J. Trevor
Hughes.
Teleperformance continues to raise the standards of protection
it provides to clients as it diversifies customer experience
offerings with chat, email, SMS, and social media, building on its
established presence in call-handling. Its rigorous and holistic
approach to privacy aims to ensure that personal and sensitive data
remains protected and is geared towards reducing instances of data
leakage and breaches.
“Teleperformance’s pioneering approach to privacy and security
is one of our core strengths and differentiators. We are the clear
industry leader and we continuously seek out strategies to achieve
an even higher level of protection and compliance,” said Alan
Winters, Deputy Chief Global Compliance Officer and Chief Privacy
Officer - Teleperformance Group. “Integrating innovative
technologies into our rigorous privacy and security processes has
further helped to establish Teleperformance as the global market
leader and trusted partner.”
Daniel Julien, Chairman and Global CEO, Teleperformance
Group, added: “Teleperformance has a diverse global portfolio
and serves more than 850 clients in sectors such as
telecommunications, financial services, healthcare, retail and
public services. Every second of every day, all around the world,
our clients trust us to process their data in accordance with the
highest global security and privacy standards. Teleperformance is
proud to be recognized by IAPP as a worldwide cross-industry
benchmark. We are absolutely obsessional at providing our customers
with superior data protection and security through the consistent
application of our risk assessment approach, security measures and
privacy standards.”
ABOUT IAPP
The International Association of Privacy Professionals is the
world’s largest association of privacy professionals with more than
27,000 members across 90 countries. The IAPP is a not-for-profit
association that helps to define and support the privacy profession
globally. More information about the IAPP is available
at www.iapp.org.
ABOUT TELEPERFORMANCE
Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA –
Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel
customer experience management, serves companies and
administrations around the world, with customer care, technical
support, customer acquisition (Core Services), as well as with
online interpreting solutions, visa application management
services, data analysis and debt collection programs (Specialized
Services). In 2016, Teleperformance reported consolidated revenue
of €3,649 million (US$4,050 million, based on €1 =
$1.11).
The Group operates 163,000 computerized workstations, with
217,000 employees across 340 contact centers in 74 countries
and serving 160 markets. It manages programs in 265 languages and
dialects on behalf of major international companies operating in a
wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC Large 60,
CAC Next 20, CAC Support Services, STOXX 600 and SBF 120. They also
have been included in the Euronext Vigeo Eurozone 120 index since
December 2015, with regard to the Group’s performance in corporate
responsibility.
For more information: www.teleperformance.com
Follow us: Twitter @teleperformance
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TeleperformancePress RelationsMARK PFEIFFER, + 1
801-257-5811mark.pfeiffer@teleperformance.comorInvestor
RelationsQUY NGUYEN-NGOCSVETLANA SAVINPhone: +33 1 53 83 59
87/59 15investor@teleperformance.com
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