Teleperformance Recognized as Top Global Contact Center Company on the 2017 Everest Group BPS Top 50
06 Novembre 2017 - 5:45PM
Business Wire
Teleperformance also ranks 4th overall on the overall BPS* Top
50™
Regulatory News:
Teleperformance (Paris:RCF), the worldwide leader in omnichannel
customer experience management, today announced the company was
named to the Everest Group BPS* Top 50™ global list of the fifty
largest third-party Business Process Services providers. For the
second consecutive year, Teleperformance ranked first globally as a
company specializing in contact center operations and fourth among
all BPS companies.
Everest Group publishes this list annually, based on the prior
calendar year’s BPS revenues, as a reference point to help identify
the industry’s largest service providers, their growth, and
coverage across geography, domain and buyer size. It also allows
service providers to compare themselves against others in the $150
billion BPS industry.
“This year’s list is particularly interesting in the backdrop of
a fundamental shift we see playing out in the marketplace – moving
from an arbitrage first to a digital first model,” said Rajesh
Ranjan, Partner, Everest Group. “Companies on our BPS Top 50™
list, and particularly those at the top year-over-year like
Teleperformance has been, are an early indication of who is able to
navigate this more successfully than others.”
Daniel Julien, Chairman and Global CEO, Teleperformance
Group, said: “As the Everest Group Top 50 BPS List shows, we
are once again the global leader in omnichannel customer experience
management thanks to the ongoing trust of our clients all around
the world. This global client confidence in Teleperformance is
based on our ability to consistently deliver strong tangible
results over decades of constantly evolving business conditions,
technology advancements and increasing customer expectations. We
are totally committed to our clients and serving as the preferred
personal link between brands and their customers.”
*BPS: Business Process Services
ABOUT TELEPERFORMANCE
Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA –
Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel
customer experience management, serves companies and
administrations around the world, with customer care, technical
support, customer acquisition (Core Services), as well as with
online interpreting solutions, visa application management
services, data analysis and debt collection programs (Specialized
Services). In 2016, Teleperformance reported consolidated revenue
of €3,649 million (US$4,050 million, based on €1 =
$1.11).
The Group operates 163,000 computerized workstations, with
217,000 employees across 340 contact centers in 74 countries
and serving 160 markets. It manages programs in 265 languages and
dialects on behalf of major international companies operating in a
wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC Large 60,
CAC Next 20, CAC Support Services, STOXX 600 and SBF 120. They also
have been included in the Euronext Vigeo Eurozone 120 index since
December 2015, with regard to the Group’s performance in corporate
responsibility.
For more information: www.teleperformance.comFollow us: Twitter
@teleperformance
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TELEPERFORMANCEPRESS RELATIONSMARK PFEIFFERPhone:
+ 1 801-257-5811mark.pfeiffer@teleperformance.comorINVESTOR
RELATIONSQUY NGUYEN-NGOCSVETLANA SAVINPhone: +33 1 53 83 59
87/59 15investor@teleperformance.com
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