FORT
LAUDERDALE, Fla., Sept. 20,
2023 /PRNewswire/ -- AutoNation, Inc. (NYSE: AN)
today announced that it was named an Industry Leader in the 2023
Automotive Reputation Report, which ranks automotive dealers and
brands based on Reputation Score, a proprietary, AI-powered metric
that measures brand health and business performance at the brand
and location level.
AutoNation came in at No. 1, in the Public Dealer
Group category signifying its status as a leader in Reputation
Score, Reputation's proprietary index for measuring customer
sentiment and online reputation.
"We're elated to maintain our top position as the leading Public
Dealer Group in Reputation Score. This achievement is a tribute to
the exceptional efforts of our incredible team of 24,000 Associates
across the nation. The significance of Reputation Score as a
pivotal benchmark for comprehending our online review visibility,
Customer feedback, and satisfaction at AutoNation cannot be
overstated," said Mike Manley, Chief
Executive Officer at AutoNation.
Reputation's 2023 Automotive Reputation Report highlights the
top public and private dealer groups in the United States by assigning a Reputation
Score based on feedback from thousands of consumers, a metric that
has improved increasingly vital for the automotive industry. The
report reveals which dealerships lead the pack on key dimensions of
the auto-buying experience, highlighting the importance of customer
feedback from acquisition to loyalty.
"A car is one of the most significant purchases many consumers
make, and they are willing to pay more - meaning where they buy
their car matters now more than ever. This makes customer feedback
critical to business growth - AutoNation has set itself apart by
engaging with and taking action from customer feedback like online
reviews, establishing itself as one of the top public dealer
group in the industry," says Joe
Fuca, Reputation CEO.
"Our unwavering commitment lies in the service our dedicated
Associates provide to our valued Customers, exemplifying our core
company principles day in and day out. As we navigate evolving
Customer demands, we continue leveraging our Reputation Score to
gauge how effectively our teams contribute to an excellent Customer
experience," added Mike Manley,
Chief Executive Officer at AutoNation.
Measured on a scale of 0 to 1,000, Reputation's Reputation Score
is a comprehensive index of the digital presence of business
locations across more than 70 industries. Reputation Score is
calculated based on multiple factors measuring overall review
sentiment on review sites, business listing accuracy, and other
indicators that reflect consumers' experiences and opinions — both
online and on site.
About AutoNation, Inc.
AutoNation, a provider of
personalized transportation services, is driven by innovation and
transformation. As one of America's most admired companies,
AutoNation delivers a peerless Customer experience recognized
by data-driven consumer insight leaders, Reputation and
J.D. Power. Through its bold leadership and brand affinity,
the AutoNation Brand is synonymous with
"DRVPNK" and "What Drives You, Drives Us."
AutoNation has a singular focus on personalized
transportation services that are easy, transparent, and
Customer-centric.
Please visit www.autonation.com, investors.autonation.com, and
www.twitter.com/AutoNation, where AutoNation discloses additional
information about the Company, its business, and its results of
operations. Please also visit www.autonationdrive.com, AutoNation's
automotive blog, for information regarding the AutoNation
community, the automotive industry, and current automotive news and
trends.
About Reputation
Reputation is the only platform
that manages consumer feedback from acquisition to loyalty.
Functioning as a business' eyes and ears in the spaces where
customers talk, post, review, and recommend, Reputation analyzes
vast amounts of public and private feedback data to uncover
predictive insights for companies to act on and improve the
customer experience. Backed by Marlin Equity Partners, Bessemer
Ventures, and Kleiner Perkins. Reputation turns
consumer feedback into fuel to grow businesses around the world.
Visit reputation.com to learn more.
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SOURCE AutoNation, Inc.