UPS Integrad Opens in Menlo Park, CA
29 Octobre 2015 - 2:45PM
UPS has opened another next generation driver training facility in
Menlo Park, CA. The new UPS Integrad® facility bolsters UPS’s
growing portfolio of advanced training sites, increasing the pace
of preparing UPS drivers to serve customers safely and efficiently.
“Helping new UPS drivers to meet our high standards requires
that we adapt new training techniques and tools,” said Joe
Finamore, UPS vice president of Global Leadership and Talent
Development. “This new building will improve use experiential
training in a next generation curriculum that better prepares UPS
drivers.”
UPS Integrad training centers model the philosophy of “teach me,
show me, let me.” Drivers learn the UPS driving and
service methods, are shown how the methods work, and then practice
them in a realistic, hands-on fashion. UPS Integrad training uses a
mixture of 3-D computer simulations, webcast learning modules and
traditional classroom instruction to complement activity in a
controlled environment to reinforce safety, delivery and customer
service training. Separate classes focus “train-the-trainer”
emphasis for driver supervisors.
One of the building’s more notable features is an outside course
designed to mimic a small town. Arrayed with small houses and
street signs, “Clarkville USA” provides drivers with challenges
they would confront in their daily pickup and delivery activity.
Instructors use the course to test elements of safety, customer
service and efficiency – critical requirements for all UPS
drivers.
“Our goal is to ensure UPS drivers are fully equipped to
effectively perform all aspects of their jobs,” said George Willis,
president of UPS’s West Region. “UPS customers have come to expect
nothing less than excellent service from the men and women who wear
the iconic brown uniform.”
UPS initially worked with the Massachusetts Institute of
Technology, Virginia Tech and the Institute for the Future to study
the way young people learn in an increasingly computerized
culture. Since the first UPS Integrad site opened in Landover,
Md., in 2007, UPS has seen dramatic improvement in safety,
production and service indices, as well as workforce retention.
The Menlo Park site joins Dallas and Atlanta locations that have
just opened to total seven sites. Other locations include suburban
Chicago, Portland, OR and Phoenix.
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at
ups.com® and its corporate blog can be found at longitudes.ups.com.
To get UPS news direct, visit pressroom.ups.com/RSS.
Dan Cardillo
404-828-8744
dcardillo@ups.com
United Parcel Service (NYSE:UPS)
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