- Record number of returned packages expected on
January 6
- UPS survey shows returns experiences influence consumer
purchase decisions
- Easier holiday returns at local UPS Access Point™
locations
MISSISSAUGA, ON, Jan. 5, 2016 /CNW/ - Wrong size, wrong
colour, wrong style, just simply wrong for you? With
consumers breaking online shopping records, post-holiday
merchandise returns and exchanges will extend the UPS® (NYSE: UPS)
holiday peak shipping season into the New Year.
National Returns Day is January 6,
2016, when consumers are expected to ship more than a
million packages back to retailers on that single day. By the end
of the first week of January, UPS expects to deliver more than 5
million returns packages back to U.S. retailers – 500,000 more than
last year.
According to the UPS Pulse of the Online Shopper™ study
conducted in the U.S., 45% of consumers have returned an item by
shipping it back to a retailer – 42% of those said they made a new
online purchase during the process.
"Holiday season shipping does not end on December 24", said Mark
Tabor, UPS Canada vice president of marketing. "After the
holidays, many online shoppers return their purchases and our
objective is to help our customers with flexible options to help
facilitate those returns."
Returns now play an important role in purchasing decisions as
67% of consumers said they look at a retailer's return policy
before they complete an order. Consumers also want a hassle-free
returns experience: 66% want free returns shipping and 47% want an
easy-to-print return label.
UPS offers a wide variety of returns solutions for merchants.
Some retailers provide return labels within outbound shipments,
while others have technology that allows them to offer a consumer
credit or refund as soon as the item is scanned into the UPS
network.
As an option, consumers can drop off their pre-paid and
pre-labeled return packages at any of the almost 900 UPS Access
Point® locations around the country, including over 350 The UPS
Store® locations.
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS
serves more than 220 countries and territories worldwide. The
company can be found on the web at ups.com® and its corporate blog
can be found at longitudes.ups.com. To get UPS news direct, visit
pressroom.ups.com/RSS.
SOURCE UPS Canada Ltd.