UPS Launches My Choice® For Business Platform To Enhance Visibility And Control For SMBs
29 Juillet 2019 - 2:30PM
- Industry-first platform serves the needs of small and
medium-sized businesses
- Gives SMB shippers and receivers visibility and control over
inbound and outbound UPS deliveries
- Available now to U.S. customers; international expansion
planned for early 2020
Today, UPS (NYSE:UPS) began onboarding customers for its new UPS
My Choice® for business service, the first visibility and tracking
solution in the U.S. designed for small and medium-sized businesses
(SMBs). Key features include an Internet-based tracking dashboard;
advance delivery notifications, including day-before and day-of
delivery notifications; and estimated time of delivery within
two-hour windows for the majority of US postal codes. Businesses
can learn more and register at ups.com/mychoiceforbusiness.
The mobile-friendly solution addresses significant pain points
for SMBs. Self-registration enables shippers and receivers to more
easily monitor, plan, react to and control their incoming
deliveries and outgoing shipments. Users can share access with
additional members of their organizations, giving them the same
visibility and control over deliveries. Additional features to be
rolled out later this year include delivery change options for
increased delivery flexibility and a new delivery alert which lets
receivers know when the driver is nearby or within a very short
time window of delivery from 1 hour to just 15 minutes away.
Today’s launch extends the reach of the UPS My Choice® platform
to commercial customers – and builds on the success of UPS My
Choice® for home, which was introduced in the U.S. in 2011 and now
has more than 60 million members globally. UPS My Choice® for
business will enable a consistent customer experience for both
business-to-consumer (B2C) and business-to-business (B2B)
companies.
“We’re excited to offer a full suite of UPS My Choice®
capabilities to our SMB customers so they have more visibility and
control than ever before,” said Kevin Warren, Chief Marketing
Officer at UPS. “Customers now can easily sign up for this free
inbound and outbound visibility solution that enables them to track
and manage their shipments and provide their own customers with a
better experience.”
Currently UPS My Choice® for business is available in the United
States. Limited international expansion is planned for early
2020.
Benefits include:
- Time savings from expanded visibility by
multiple users in a single organization
- Improved customer service through proactive
monitoring of shipments with notifications and a convenient,
mobile-responsive dashboard
- Reduced labor costs through better inbound
staffing based on inbound shipping forecasts
- Reduced inventory carrying costs through an
improved inbound forecast, enabling companies to keep less
inventory on hand
E-commerce continues to increase consumer expectations around
order-to-delivery speed. Streamlining and optimizing the customer
experience is key to helping SMBs build a reputable brand and earn
repeat business. UPS My Choice® for business helps SMBs meet those
expectations through access to important visibility information and
preference-driven alerts – improving their inbound receiving,
outbound shipping, and customer service.
“Small-business owners face many challenges related to growth,”
Warren added. “The UPS My Choice® for business platform is the
latest example of how UPS is providing industry-leading solutions
that help SMB customers overcome those challenges. By making
inbound and outbound monitoring of shipments as simple as possible,
entrepreneurs can focus on growing their businesses.”
To learn more about UPS My Choice® for business, visit
ups.com/mychoiceforbusiness.
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. UPS was awarded America’s Best Customer
Service company for Shipping and Delivery services by Newsweek
magazine; Forbes Most Valuable Brand in Transportation; and top
rankings on the JUST 100 list for social responsibility, the Dow
Jones Sustainability World Index, and the Harris Poll Reputation
Quotient, among other prestigious rankings and awards. The company
can be found on the web at ups.com or pressroom.ups.com and its
corporate blog can be found at longitudes.ups.com. The company’s
sustainability eNewsletter, UPS Horizons, can be found
at ups.com/sustainabilitynewsletter. To get UPS news direct,
follow @UPS_News on Twitter. To ship with UPS, visit
ups.com/ship.
Vikki Conwell
404-828-6091
vconwell@ups.com
United Parcel Service (NYSE:UPS)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
United Parcel Service (NYSE:UPS)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024