UPS Holiday Message To Customers: “We’re Ready, Let’s Go!”
21 Novembre 2019 - 3:00PM
- UPS Brown Friday a success, generating more than 100,000
applications for seasonal positions
- In 2019, automated sortation capacity increased by nearly
400,000 packages per hour and six new super-hubs opened during
2018-2019
- Eleven new aircraft added to UPS-owned fleet in 2019, adding
leased aircraft during peak period
- Thousands of new, convenient UPS Access Point Locations added
at CVS Pharmacy and Michaels Stores nationwide, plus existing The
UPS Store and independent retailer locations
- Providing Extended Hours Pickup® for Local Next Day Delivery
and Weekend Pickup and Delivery Services
- Introduced UPS My Choice for Business providing greater
control, visibility and planning to help SMBs efficiently deliver
improved customer service
- Special peak planning involving deep collaboration and
forecasting with hundreds of customers and new technology to
optimize network efficiency.
The holiday shopping season is underway and UPS (NYSE:UPS) is
well-prepared to deliver a record number of package shipments – 5%
more than the record level set in 2018. Each November and
December the company flexes its global network muscles to meet
increased demand from its diverse base of businesses, small and
large. UPS serves more than 90% of major retailers and adapts
to meet their consumer holiday shipping requirements, while
ensuring timely delivery for its business-to-business customers who
account for about 50% of UPS’s annual package delivery volume.
“This holiday season, we’ve prepared like never before,” said
UPS Chairman and Chief Executive Officer, David Abney. “UPS has
invested billions in our facilities, our air fleet and our
workforce. We have the capacity for, and are committed to,
serving the unique needs of all our customers. To our
customers, I simply say: We’re ready, Let’s go! You can count
on us to help you make the holiday season successful.”
During the 2019 peak holiday season, running November 29 through
December 30, UPS expects to deliver an average of 32 million
packages and documents per day – a 60% increase over the 20 million
delivered on an average, non-peak day. This year, the company has
the capacity to flex its network like never before. In 2019, UPS
added about five million square feet of highly automated
facilities, including nearly 400,000 pieces per hour of sortation
capacity. The company has opened six new automated super-hubs
around the U.S. in the last two years.
Successfully delivering about three quarters of a billion
holiday gifts, medical supplies, auto parts, computer equipment and
legal documents in about one month takes seamless integration of
engineering and transportation expertise with a healthy dose of
UPS’s can-do culture.
Expanded Technology-Driven Operations
This year, the UPS global network is stronger than ever, after
investments and enhancements in both ground and air capabilities,
including:
- Twenty new and retrofitted highly automated facilities (in
addition to 22 in 2018).
- Eleven new large aircraft, adding more than 2.5 million pounds
of payload, joining a fleet of about 550 aircraft serving more than
800 airports in 220 countries and territories around the world each
day.
- Deeper deployment of network management and optimization
technologies like the UPS® Peak Volume Alignment Tool (PVAT), a
proprietary network planning tool including origin and destination
capacity modeling for optimizing asset utilization; Network
Planning Tools (NPT), which combines advanced analytics, artificial
intelligence and operations research to help avoid bottlenecks by
coordinating tractor-trailer movements between sortation hubs; and
Dynamic Sort Instruction (DSI), which transforms a highly complex
package sorting process into a simple scan, instruction and sort
process.
Seasonal Workers Find Career-Long
Employment
UPS is well on its way to hiring 100,000 seasonal employees to
help meet customer commitments during the holiday season. Earlier
this month, the company held a one-day seasonal hiring blitz called
UPS Brown Friday, with a goal of bringing 50,000 candidates through
the company’s doors in one day. In fact, turnout was more than
double that target.
Even in a competitive labor market, seasonal jobs at UPS stand
out. Competitive base salaries and industry-leading benefits
including tuition reimbursement, are just the beginning.
Prospective candidates come to UPS because they know seasonal jobs
can become a career. In fact, more than 1-in-3, or about
125,000, permanent UPS employees in the U.S. started their careers
in a UPS seasonal role.
Customized Programs for a Broad Range of
Customers
This year, UPS introduced several new products, services and
platforms designed to help small and medium size business (SMB)
customers grow their businesses and optimize their supply chain and
logistics costs. The company elevated support for SMBs as one of
its four strategic growth initiatives. The others include
Healthcare and Life Sciences, International Growth Markets and
E-commerce.
“More than ever, the 2019 holiday season proves UPS puts
customers’ needs first,” said UPS Chief Marketing Officer Kevin
Warren. “That starts with eliminating residential peak season
surcharges, and extends into a wide range of new services that
complement our industry-leading portfolio of offerings.”
Many businesses also can take advantage of the UPS EASY holiday
promotion, which provides 20% off domestic U.S. ground shipping and
a 40% discount on Domestic and International Air, plus UPS®
Standard to Mexico and Canada.
Service enhancements in 2019 now provide UPS customers
with:
- The fastest ground service the company has ever offered, with
transit-time improvements across numerous origin and destination
lanes.
- Weekend service with pickup and delivery for commercial and
residential customers covering the top metro areas. UPS is the only
major U.S. provider of Saturday pickups for all service levels
(International, Air, Ground, and SurePost® services). The company
offers Ground residential delivery on Saturday, complemented by
qualifying residential deliveries on Sundays.
- Late-night pickup with UPS Extended Hours®, and local next-day
ground delivery within 150 miles, covering about 98% of the U.S.
population, the largest next day local territory in the
industry.
- The most robust UPS Access Point Network ever, with the recent
addition of nearly 6,000 convenient locations for pickup and
returns, now at Michaels Stores, CVS Pharmacy and selected Advance
Auto Parts locations.
- UPS® Simple Rate, a predictable flat rate option to anywhere in
the U.S. using UPS 2nd Day Air®, UPS 3 Day Select® and UPS
Ground®. With UPS® Simple Rate, shippers can enhance brand
visibility by using their own packaging while still obtaining flat
rate pricing.
- New levels of convenience and control over inbound and outbound
shipments with UPS My Choice for Business, enabling SMBs to provide
enhanced customer service.
- Innovative services purpose-built to make it easier and faster
for SMBs to build, manage and grow online, including the UPS
Digital Access Program, which integrates UPS technology and
delivery services with proven ecommerce platforms.
“We have the right strategies in place to help our customers
make the most of the holiday season, with extensive forecasting,
expanded ground and air capacity, effective onboarding to bring an
army of seasonal employees up to speed, and the products and
services that help all our customers meet high expectations this
time of year,” Abney said. “We look forward to another
successful peak season.”
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. UPS was awarded America’s Best Customer
Service company for Shipping and Delivery services by Newsweek
magazine; Forbes Most Valuable Brand in Transportation; and top
rankings on the JUST 100 list for social responsibility, the Dow
Jones Sustainability World Index, and the Harris Poll Reputation
Quotient, among other prestigious rankings and awards. The company
can be found on the web at ups.com or pressroom.ups.com and its
corporate blog can be found at ups.com/longitudes The company’s
sustainability eNewsletter, UPS Horizons, can be found
at ups.com/sustainabilitynewsletter. To get UPS news direct,
follow @UPS_News on Twitter. To ship with UPS, visit
ups.com/ship.
Glenn Zaccara
404-828-4663
gzaccara@ups.com
United Parcel Service (NYSE:UPS)
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