Imagistics International Receives U.K. 2003 Excellence Awards For Multifunctional Product and Service
11 Décembre 2003 - 12:00PM
PR Newswire (US)
Imagistics International Receives U.K. 2003 Excellence Awards For
Multifunctional Product and Service HARLOW, England, December 11
/PRNewswire/ -- - Imagistics continues to rate highly with
customers on both sides of the Atlantic Imagistics International
Inc. (NYSE: IGI) announced today that it has been awarded the U.K.
2003 Excellence Awards for Product and Service, the highest in each
category, winning against a strong competitive field. These awards
are sponsored by Business Equipment Digest (B.E.D.), one of the
primary office equipment publications in the U.K. for corporate
purchasing managers. Imagistics' flagship product, the im8540,
received the "Multifunctional - Champion Class Award". This
multifunctional product was judged to be the best in overall
performance in a vote by the magazine's readership. The second
award for "Multifunctional Service Provision" was determined by
B.E.D. Editor, Eric Fordham, after evaluating several aspects of
service including technical support, parts provision, back office
support, problem escalation, customer contact and field service
engineer capability. This is the third time Imagistics has won this
award in four years and reflects the continuing leading edge
service that Imagistics provides to its U.K. clients. In 2003,
Imagistics also received two other prestigious awards: First, "The
Highest Rank in a Copier/multifunction Product Satisfaction in the
U.S." according to the J. D. Power and Associates' U.S. Copier
Customer Satisfaction StudySM , and second, the 2003 Buyers Lab
Award for "Most Outstanding Multifunctional Product Line of the
Year". "These awards collectively endorse that our customers on
both sides of the Atlantic see the value of our best-of-breed,
performance driven, product strategy, whereby we rigorously test
all products before they are incorporated into our line", said Marc
C. Breslawsky, Imagistics' Chairman and Chief Executive Officer.
Key Facts Imagistics: - Employs in the U.S. and U.K. approximately
1,100 sales consultants and 1,500 service technicians and support
personnel. - Operates a 24/7 Digital Help Desk and Diagnostic
Center in Florida providing customers with immediate help and
triage that significantly eliminates the need for a service call.
In the U.K., Imagistics operates a National Service Center in
Harlow, Essex that lessens the need for a service technician to be
dispatched in approximately 75 percent of all cases. - Has an
average response time in the U.S. and U.K. of approximately four
hours and a "first-time fix" rate of 94 percent that maximizes
uptime and eliminates costly downtime. - Averages 98% fleet uptime
performance in both the U.S. and U.K. About Imagistics Imagistics
International Inc. (NYSE:IGI) is a large direct sales, service and
marketing organization whose MFP products won the 2003 Buyers
Laboratory "Most Outstanding Multifunctional Product Line of the
Year" and was awarded the "Highest Rank in a Tie in
Copier/Multifunction Product Satisfaction according to the J.D.
Power and Associates 2003 Copier Customer Satisfaction StudySM.
Specializing in National Account Management and Document Cost
Management, Imagistics offers document-imaging solutions, including
high performance, leading edge copiers, multifunctional products,
color solutions, and facsimile machines to Fortune 1000 companies
and other organizations. Its direct sales and service network is
located throughout the United States and the United Kingdom.
Imagistics International is a member of the S&P SmallCap 600
Index and the Russell 2000 Index(R) and is headquartered in
Trumbull, Connecticut. For additional information about Imagistics
International, please visit www.imagistics.com and
www.IGIinvestor.com. - J.D. Power and Associates 2003 U.S. Copier
Customer Satisfaction StudySM. Study based on responses from 2,963
small, medium and large businesses users in the first 18 months of
copier ownership. www.jdpower.com www.imagistics.co.uk
www.henley.co.uk DATASOURCE: Imagistics International Inc Stephen
Lynch, Imagistics International, Field House, Station Approach,
Harlow, Essex, CM20 2TX, E: marketing@imagistics.co.uk, Tel: +44
(0)8702 434345, Fax: +44 (0)1279 456520. For Press Information:
Linda Tyrrell, Henley Group International plc, Warren Row,
Berkshire, RG10 8QS, E: group@henley.co.uk, Tel: +44 (0)1628
829772, Fax: +44 (0)1628 829669
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