Imagistics International Receives U.K. 2003 Excellence Awards For Multifunctional Product and Service HARLOW, England, December 11 /PRNewswire/ -- - Imagistics continues to rate highly with customers on both sides of the Atlantic Imagistics International Inc. (NYSE: IGI) announced today that it has been awarded the U.K. 2003 Excellence Awards for Product and Service, the highest in each category, winning against a strong competitive field. These awards are sponsored by Business Equipment Digest (B.E.D.), one of the primary office equipment publications in the U.K. for corporate purchasing managers. Imagistics' flagship product, the im8540, received the "Multifunctional - Champion Class Award". This multifunctional product was judged to be the best in overall performance in a vote by the magazine's readership. The second award for "Multifunctional Service Provision" was determined by B.E.D. Editor, Eric Fordham, after evaluating several aspects of service including technical support, parts provision, back office support, problem escalation, customer contact and field service engineer capability. This is the third time Imagistics has won this award in four years and reflects the continuing leading edge service that Imagistics provides to its U.K. clients. In 2003, Imagistics also received two other prestigious awards: First, "The Highest Rank in a Copier/multifunction Product Satisfaction in the U.S." according to the J. D. Power and Associates' U.S. Copier Customer Satisfaction StudySM , and second, the 2003 Buyers Lab Award for "Most Outstanding Multifunctional Product Line of the Year". "These awards collectively endorse that our customers on both sides of the Atlantic see the value of our best-of-breed, performance driven, product strategy, whereby we rigorously test all products before they are incorporated into our line", said Marc C. Breslawsky, Imagistics' Chairman and Chief Executive Officer. Key Facts Imagistics: - Employs in the U.S. and U.K. approximately 1,100 sales consultants and 1,500 service technicians and support personnel. - Operates a 24/7 Digital Help Desk and Diagnostic Center in Florida providing customers with immediate help and triage that significantly eliminates the need for a service call. In the U.K., Imagistics operates a National Service Center in Harlow, Essex that lessens the need for a service technician to be dispatched in approximately 75 percent of all cases. - Has an average response time in the U.S. and U.K. of approximately four hours and a "first-time fix" rate of 94 percent that maximizes uptime and eliminates costly downtime. - Averages 98% fleet uptime performance in both the U.S. and U.K. About Imagistics Imagistics International Inc. (NYSE:IGI) is a large direct sales, service and marketing organization whose MFP products won the 2003 Buyers Laboratory "Most Outstanding Multifunctional Product Line of the Year" and was awarded the "Highest Rank in a Tie in Copier/Multifunction Product Satisfaction according to the J.D. Power and Associates 2003 Copier Customer Satisfaction StudySM. Specializing in National Account Management and Document Cost Management, Imagistics offers document-imaging solutions, including high performance, leading edge copiers, multifunctional products, color solutions, and facsimile machines to Fortune 1000 companies and other organizations. Its direct sales and service network is located throughout the United States and the United Kingdom. Imagistics International is a member of the S&P SmallCap 600 Index and the Russell 2000 Index(R) and is headquartered in Trumbull, Connecticut. For additional information about Imagistics International, please visit www.imagistics.com and www.IGIinvestor.com. - J.D. Power and Associates 2003 U.S. Copier Customer Satisfaction StudySM. Study based on responses from 2,963 small, medium and large businesses users in the first 18 months of copier ownership. www.jdpower.com www.imagistics.co.uk www.henley.co.uk DATASOURCE: Imagistics International Inc Stephen Lynch, Imagistics International, Field House, Station Approach, Harlow, Essex, CM20 2TX, E: marketing@imagistics.co.uk, Tel: +44 (0)8702 434345, Fax: +44 (0)1279 456520. For Press Information: Linda Tyrrell, Henley Group International plc, Warren Row, Berkshire, RG10 8QS, E: group@henley.co.uk, Tel: +44 (0)1628 829772, Fax: +44 (0)1628 829669

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