TaskUs Debuts As A “Major Contender” on Everest Group’s Customer Experience Management PEAK Matrix® Assessment 2023 for EMEA
26 Octobre 2023 - 3:15PM
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced
digital services and next-generation customer experience to the
world's most innovative companies, was recognized as a Major
Contender in Everest Group's Customer Management PEAK Matrix®
Assessment 2023 for EMEA. This marks a debut for TaskUs in the EMEA
report; last year it scored “Major Contender” in the Americas
Customer Management report, a title it retained in 2023.
TaskUs provides digital customer experience solutions that help
clients across the globe build, protect, and grow their brands. The
company’s more than 10 years of experience providing AI services
enables it to supercharge teammates and build solutions such as
TaskGPT that increase the quality and efficiency of its customer
experience.
In 2022, the company acquired heloo, a leading European provider
of digital customer service solutions, to enhance TaskUs’ delivery
footprint and language capabilities and increase its European
client base. Recently, the company opened a new site in
Thessaloniki, Greece, with teammates who speak more than 30
languages.
"TaskUs has a diverse array of digital tools and an extensive
network of technological partnerships to empower clients on their
digital transformation journey. It is recognized for its flexible
service delivery, market expertise, adaptability to volume
fluctuations, and ease of doing business," stated David Rickard,
Partner, Everest Group. "In 2022, TaskUs' EMEA operations grew
significantly in both revenue and FTEs, serving clients in Germany,
France, the UK & Ireland, and the Nordics in over 30 languages.
As a result of its acquisition of Heloo, TaskUs expanded its
delivery capabilities in Southern Europe and broadened its language
support in European languages. Factors such as these have enabled
TaskUs to be positioned as a Major Contender in Everest Group's
Customer Experience Management (CXM) EMEA – PEAK Matrix® Assessment
2023."
“As TaskUs continues to build out our European offering, it's
great to have Everest Group’s recognition as a Major Contender in
the region’s crowded support market,” said Phil Tomlinson,
Divisional Vice President for TaskUs Global Offerings. “Europe is a
key delivery hub for us, and we’re committed to growing our
footprint and capabilities in the region to help our clients
provide unparalleled service to their customers.”
Tomlinson continued, “Our integration of heloo, along with our
new site in Greece, bring significant language and technology
proficiency to the world’s largest technology companies, global
enterprises, and disruptive startups. We’re pleased about our
tractioour traction with new and existing engagements and look
forward to continued progress in the region.”
About TaskUs
TaskUs is a leading provider of outsourced digital services and
next-generation customer experience to the world’s most innovative
companies, helping its clients represent, protect, and grow their
brands. Leveraging a cloud-based infrastructure, TaskUs serves
clients in the fastest-growing sectors, including social media,
e-commerce, gaming, streaming media, food delivery and
ride-sharing, Technology, FinTech, and HealthTech. As of June 30,
2023, TaskUs had a worldwide headcount of approximately 47,000
people across 27 locations in 13 countries, including the United
States, the Philippines, and India.
Investor ContactAlan Katz Investor
RelationsAlan.Katz@taskus.com
Media Contact Lisa WolfordCorporate
Communicationslisa.wolford@taskus.com
Analyst Contact Aditya ModiAnalyst and Advisor
Relationsaditya@taskus.com
TaskUs (NASDAQ:TASK)
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