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Imagistics International Ranks Highest in Copier Customer Satisfaction According to 2004 Study by J.D. Power and Associates for Second Consecutive Year Imagistics scores high-level marks in product and sales TRUMBULL, Conn., Oct. 4 /PRNewswire-FirstCall/ -- Imagistics International Inc. (NYSE:IGI) announced today that it has been awarded the highest ranking in copier customer satisfaction for the second consecutive year according to the J.D. Power and Associates 2004 Copier Customer Satisfaction Study(SM). J.D. Power and Associates is globally recognized as a marketing information firm that represents the voice of the customer. The study is based on responses from nearly 3,000 decision-makers at small, medium and large businesses in the first 19 months of copier ownership. It measured their satisfaction on three factors that define the customer experience: product, sales and service. "The achievement of this prestigious award from J.D. Power and Associates for the second consecutive year clearly demonstrates to our customers that Imagistics delivers performance driven copiers to multiple office segments," said Marc C. Breslawsky, chief executive officer at Imagistics International. "It also confirms we're on the right track by investing in our business to support our customers," he added. "We are committed to training our sales and service teams to be one of the industry's best. Whether it's first contact or on-going support, we will continue to aim high for customer satisfaction across the board." "Imagistics' best-of-breed product strategy allows us to deliver superior and reliable devices to our customers," said Joseph Skrzypczak, president and chief operating officer at Imagistics International. "Before we place our name on a product, it undergoes rigorous testing in our lab. We make sure the product performs in a variety of situations that mimic how the product will be used in the workplace both on a networked and standalone basis." Imagistics has a strategic vision to be the leading independent provider of enterprise office imaging and document solutions by providing world-class products and unparalleled customer support and satisfaction. It looks for imaginative solutions and business applications to deliver the highest value to its customers. With a national team of over 2,300 sales and service personnel, and a 24/7 Digital Help Desk and Diagnostic Center, it averages a 98% uptime fleet performance. About Imagistics Imagistics International Inc. (NYSE:IGI) is a large direct sales, service and marketing organization offering document imaging solutions, including high performance, leading edge copier/MFPs and facsimile machines to Fortune 1000 companies and other organizations. Its direct sales and service network is located throughout the United States, Canada and the United Kingdom. Imagistics International is a member of the S&P SmallCap 600 Index and the Russell 2000 Index(R) and is headquartered in Trumbull, Connecticut. For additional information about Imagistics International, please visit http://www.imagistics.com/ and http://www.igiinvestor.com/. About J.D. Power and Associates Headquartered in Westlake Village, CA, J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information about the award from J.D. Power and Associates, visit http://www.jdpa.com/news/releases/pressrelease.asp?ID=200313 The statements contained in this news release that are not purely historical are forward-looking statements, within the meaning of the Private Securities Litigation Reform Act of 1995, that is based on management's beliefs, certain assumptions and current expectations. These statements may be identified by their use of forward-looking terminology such as the words "expects," "projects," "anticipates," "intends" and other similar words. Such forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from those projected. These risks and uncertainties include, but are not limited to, general economic, business and market conditions, competitive pricing pressures, timely development and acceptance of new products, our reliance on third party suppliers, potential disruptions in implementing information technology systems, including the recent ERP implementation, potential disruptions affecting the international shipment of goods, our ability to create brand recognition under our new name and currency and interest rate fluctuations. For a more complete discussion of certain of the risks and uncertainties that could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Imagistics 2003 Form 10-K and other SEC filings. The forward- looking statements contained in this news release are made as of the date hereof, and we do not undertake any obligation to update any forward-looking statements, whether as a result of future events, new information or otherwise. "Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Imagistics International Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year. DATASOURCE: Imagistics International Inc. CONTACT: Timothy E. Coyne, Chief Financial Officer of Imagistics International Inc., +1-203-365-2364, or ; or Todd Miller of Cubitt, Jacobs & Prosek Communications, +1-203-378-1152 ext. 149, or , for Imagistics International Inc. Web site: http://www.imagistics.com/ http://www.igiinvestor.com/ http://www.jdpa.com/news/releases/pressrelease.asp?ID=200313

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