N-able Issues Pledge on the Responsible Use of AI
18 Juin 2024 - 1:00PM
Business Wire
Pledge underscores commitment to AI ethical
best practices across the organization to help protect partners
through the pillars of consent, transparency, and context
N-able, Inc. (NYSE: NABL), a global software
company helping IT services providers deliver remote monitoring and
management, data protection as-a-service, and security solutions,
today announced its Pledge on the Responsible Use of Artificial
Intelligence (AI). The pledge describes the company’s commitment to
openness and protecting partner data and intellectual property.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240618419583/en/
N-able Issues Pledge on the Responsible
Use of AI (Photo: Business Wire)
The newly unveiled AI strategy outlined in the pledge is built
on three pillars: consent, transparency, and context—and designed
to foster user control and privacy, clear communication, and
appropriate use. Specifically:
- Consent: Opt-in is our fundamental principle, and we ask for
your consent before you engage with any AI in our products or
services. Affirmative consent ensures we respect user preferences
and privacy while mitigating risks associated with unauthorized
data usage.
- Transparency: We prioritize accountability, education, and
informed decision-making; and we’ll tell you when and how we’re
using AI tools with your data. The more knowledge our partners
have, the more confidence they’ll have to explore the possibilities
of AI.
- Context: We strive to deliver maximum value and effectiveness
through careful, efficient use of technology. This means we’ll
continuously work to understand the unique challenges and
requirements of each situation and narrowly tailor AI solutions to
each use case.
“We believe that artificial intelligence will bring significant
benefits and efficiency to our partners,” explained Nicole Reineke,
N-able Distinguished Product Manager and Director of AI Strategy.
“Yet, it demands a prudent balance of oversight to safeguard
customer data and to clarify for data owners the uses and
implications of these algorithms. At N-able, we are dedicated to
unlocking AI's potential responsibly, ensuring transparency, and
upholding the autonomy that our partners deserve concerning their
data. It's crucial to bear in mind the 'artificial' in AI and build
for human oversight to maintain an ethical approach, a commitment
that signifies a major step in our journey."
"I believe that we are at a key transformational point in our
industry,” shares Jimmy Puckett, CEO of SPINEN. "I expect amazing
advances at speeds we have never seen before. As an industry, I
believe we have invested great resources in protecting our data and
our clients’ data from security breaches, and we must invest as
much as or more in controlling how the data we manage is being used
in AI. It is critical as MSPs that we have a full understanding of
how and where both our data and our clients’ data are being used.
We are thrilled to see N-able take such a proactive stance on data
sovereignty —this is a great example of partnership. We are
advising our SPINEN clients to only partner with companies that
have a similar perspective.”
The pledge includes some helpful guidance on how MSPs can use AI
to improve their efficiencies.
N-able is also implementing AI to maximize the efficiency of its
operations, including partner interactions, resolution times,
prediction of device behaviors, and system performance, as outlined
in the pledge.
About N-able
N-able fuels IT services providers with powerful software
solutions to monitor, manage, and secure their customers’ systems,
data, and networks. Built on a scalable platform, we offer secure
infrastructure and tools to simplify complex ecosystems, as well as
resources to navigate evolving IT needs. We help partners excel at
every stage of growth, protect their customers, and expand their
offerings with an ever-increasing, flexible portfolio of
integrations from leading technology providers. n-able.com
© 2024 N-able Solutions ULC and N-able Technologies Ltd. All
rights reserved.
The N-able trademarks, service marks, and logos are the
exclusive property of N-able Solutions ULC and N-able Technologies
Ltd. All other trademarks are the property of their respective
owners.
Category: Company
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version on businesswire.com: https://www.businesswire.com/news/home/20240618419583/en/
Media: Karla Walls Karla.walls@n-able.com
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