DENVER , Nov. 22,
2023 /PRNewswire/ -- Startek® (NYSE: SRT),
a global customer experience (CX) solutions provider announced
today that Startek Agent AI has been named New Product of the Year
in the Business Intelligence Group BIG Award for Business.
Startek Agent AI integrates three advanced AI solutions to boost
both employee (EX) and customer experience (CX). The platform uses
AI for global contact center agent training, emphasizing real-life
scenario-based learning to improve speed to proficiency. Startek
proactively combines people, technology and data to deliver
customer experience excellence for leading brands. By blending
people and technology Startek is creating the contact center of the
future in which technology relieves agents of repetitive tasks and
supports team members to deliver highly personalized
interactions.
"We are honored to receive the prestigious BIG Award for
Business, affirming our commitment to delivering exceptional
customer service for our clients' customers. We are proud to
continue to push the boundaries of innovation and the recognition
of Startek Agent AI as New Product of the Year underscores our
belief that blending people, technology and data delivers the best
outcomes for our clients and our people," said Abhinandan Jain, Chief Growth Officer,
Startek.
Deployed as a single solution or individual modules, Startek
Agent AI improves both the agent and customer experience to deliver
superior CX and builds on the success of the award-winning Startek
Cloud. Startek Cloud combines technology and a process framework,
to enable agents to work remotely on any device, while built-in
security governance safeguards operations at all times.
"In the spirit of achievement and excellence, we congratulate
Startek on their outstanding success in 2023. Their victory
exemplifies the highest standards of innovation and business
acumen," said Maria Jimenez, chief
nominations officer, Business Intelligence
Group. "Kudos to all the winners who have demonstrated
unparalleled excellence, collectively shaping the future of
business. May this recognition inspire continued greatness in the
years to come."
Learn more about Startek at www.startek.com.
About Startek®
For more than 35 years, Startek has delivered customer
experience (CX) excellence for the world's leading brands. Spread
across 12 countries, our 38,000 associates create memorable,
personalized experiences in both voice and non-voice channels. Our
clients span from fortune 500s to fast-growing startups in a
diverse range of industries including cable, media and telecom;
travel and hospitality; retail and e-commerce and banking and
financial services.
By creating closer connections, Startek delivers value for our
clients, opportunity for our people and sustainable growth for our
shareholders.
To learn more visit www.startek.com and follow us on
LinkedIn@Startek.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of
recognizing true talent and superior performance in the business
world. Unlike other industry award programs, business
executives—those with experience and knowledge—judge the programs.
The organization's proprietary and unique scoring system
selectively measures performance across multiple business domains
and then rewards those companies whose achievements stand above
those of their peers.
Media relations
Neha Iyer
Startek
neha.iyer@startek.com
Investor relations
Cody Cree
Gateway Group, Inc.
SRT@gateway-grp.com
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SOURCE Startek