Supply Chain of the Future Requires a Strategic Balance of Technology and Human Support, New Research from Coyote Logistics R...
26 Septembre 2019 - 2:05PM
As technology continues to transform the workforce and logistics
professionals navigate a rapidly changing supply chain, Coyote
Logistics, a leading global third-party logistics (3PL) provider,
today released the results of its proprietary Tech + Humanity
research study, conducted in partnership with third-party market
research firm, Martec. The survey revealed that a balance of 60%
technology and 40% human expertise is needed to optimally manage
supply chains, reaffirming Coyote’s longstanding position that the
two must go together to succeed in an evolving world.
“At Coyote, we know that the supply chain of the future requires
a blend of both technology and human support – not one or the
other,” said Christina Bottis, Chief Marketing Officer, Coyote
Logistics. “As an authority in the logistics industry and a leading
developer of innovative supply chain solutions, we are uniquely
positioned to offer the expertise needed to enable shippers and
carriers to leverage this optimal balance between human and
technology capabilities. The data from Tech + Humanity provides
insight into how we can best equip them with tools and resources
they need as their businesses evolve.”
The survey explores perceptions from shippers and carriers about
the evolution toward a more digital world and sheds a light on how
technology and human expertise complement each other in the supply
chain. In conjunction with the survey, Coyote also released an
online Tech + Humanity assessment that enables shippers and
carriers to find out which they favor more – technology or human
expertise.
Striking a Balance
To better understand how shippers and carriers can strengthen
efficiencies in their supply chains, Tech + Humanity analyzed which
of 13 tasks are best suited for human expertise, which functions
can be optimized with technology and which require a combination of
both. The results demonstrate that human expertise is irreplaceable
in creative, decision-making and strategic-thinking tasks, such as
communicating with customers and resolving shipment and delivery
problems.
Regarding automation, shippers and carriers reported that
technology is best positioned to strengthen operational functions
such as managing inventory and booking shipments.
However, while the study illustrates the many opportunities to
incorporate technology into the supply chain, respondents did not
identify any functions that they believe are best served only by
technology. Instead, shippers and carriers advocated for a 60:40
mix of technology and human expertise in supply chain tasks.
“The best results happen when technology and humans are all
working together, as we focus on keeping up with the changing
demands of the market and consumer. Neither can exist in a silo,”
Bottis said. “Technology provides visibility and data that’s
critical to building a supply chain strategy, while human expertise
is the key to unlocking the real value of the tools, synthesizing
data into actionable supply chain initiatives and making the best
strategic decisions for the business.”
What This Means for Shippers and Carriers
To achieve the ideal blend of technology and human support,
shippers and carriers should begin by evaluating their current
supply chains to identify which tasks technology can handle, and
which are best left for human engagement. From there, supply chain
professionals should investigate opportunities to increase
efficiency and identify gaps in the business that technology or
skilled talent can fulfill.
Supply chain professionals who have not yet started transforming
their operations are not alone. To help understand where they are
in the process, Coyote has developed an interactive assessment for
supply chain professionals to understand their current technology
to human ratio. Click here to access the
assessment.
To download the full results of the study, which includes
breakdowns of the data by shipper and carrier, as well as by size
and job function, or to stream a recording of a webinar about the
research, which will be broadcast live today here at 11 a.m. CT and
available online following the broadcast, please visit the Tech +
Humanity resource center.
ABOUT COYOTE LOGISTICS, LLC, A UPS COMPANY:
Coyote Logistics is a leading global third-party logistics
provider that combines a diverse, centralized transportation
marketplace matching more than 10,000 shipments every day. Coyote
offers a comprehensive multi-modal solutions portfolio—including
truckload, less than truckload (LTL) and intermodal—with data
intelligence and market insights to help empower our customers’
business growth in a rapidly changing world. Coyote became a UPS
company in 2015, adding to our expanding portfolio of global
services. Headquartered in Chicago, Coyote has more than 3,000
employees operating in 20 offices worldwide. For more information,
please visit: www.coyote.com.
ABOUT THE MARTEC GROUP, INC:
The Martec Group specializes in solving difficult problems. Our
approach to market research ensures that our clients receive a
deeper understanding of their customers, markets and opportunities.
We’ve completed thousands of projects in B2B and B2C markets during
our 35 years in business. We collaborate with our clients to
customize each project to suit their needs and take a consultative
approach to each client relationship. Our office locations include
Chicago, Detroit, Frankfurt, Shanghai and Beijing. Please visit:
www.martecgroup.com.
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#coyotenews #coyoteinsights
http://www.coyote.com/technology-humanity
- Coyote logo
- Shipper Preferences: Human vs. Technology vs. Both
Rachel Coleman
312-729-3673
rachel.coleman@fleishman.com
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