Visa Brings Travelers Peace of Mind with New Digital Card Replacement
26 Juin 2024 - 1:00PM
Business Wire
- New value-added service empowers financial institutions to
offer their cardholders seamless, stress-free journeys all over the
world
Digital wallets have become an essential part of the travel
experience for many, with 74% of U.S. travelers now using them on
their trips1. Kicking off the summer travel season, Visa (NYSE:V),
a global leader in digital payments, today announced its Digital
Emergency Card Replacement, a new service that promptly delivers a
digital card replacement on behalf of card issuers via text or
email. Once received, cardholders can authenticate and add the new
card into their digital wallet, offering a convenient, fast and
secure solution that helps enhance travel experiences and boost
issuer customer satisfaction.
“We've all felt that moment of panic while on vacation – the
loss of a card and the feeling of being stranded,” said Kathleen
Pierce-Gilmore, global head of Issuing Solutions at Visa. “Our new
digital emergency card solution addresses these very issues. It
offers instant, secure access to funds for travelers, while
enabling issuers to deliver superior customer service. It's a
win-win, demonstrating the power of digital payments to improve
experiences for everyone.”
In addition to helping ensure speedy access to digital cards,
Visa is offering some valuable tips for travelers to augment their
use of digital payments:
- Go Digital: Travelers can reduce the inconveniences of
cash by pre-loading Visa cards into digital wallets.
- Stay Informed: By activating transaction alerts,
travelers can track spending in real-time and detect fraudulent
activity early.
- Quick Card Replacement: Travelers should report lost
cards immediately. If supported by the issuer, Visa's service
promptly provides a digital replacement.
- Alert Your Bank: Travelers should contact their card
issuer before their trip to ensure the card will work in the
countries to be visited.
- Opt to Pay in Local Currency: It is typically more
cost-effective for travelers to choose to pay in the local currency
when given the option.
Visa continues to meet growing consumer demands for seamless,
secure digital payments with the introduction of the Digital
Emergency Card Replacement. This new enhancement to its Global
Customer Assistance Services provides an additional layer of
support, complementing issuers' own emergency services. The Global
Customer Assistance Services, with its robust distribution network,
established partnerships, and rapid card production and delivery
across five continents, efficiently supports card issuers in
today's ever-evolving digital landscape. Annually managing over
three million multilingual interactions, this service is an
impactful solution for issuers already utilizing Visa's
around-the-clock emergency services.
For more information on Visa’s Global Customer Assistance
Services, please visit the dedicated landing page. To learn more
about other issuing solutions and value-added services for
businesses, please visit the Visa Issuing Solutions Hub.
About Visa
Visa (NYSE:V) is a world leader in digital payments,
facilitating transactions between consumers, merchants, financial
institutions and government entities across more than 200 countries
and territories. Our mission is to connect the world through the
most innovative, convenient, reliable and secure payments network,
enabling individuals, businesses and economies to thrive. We
believe that economies that include everyone everywhere, uplift
everyone everywhere and see access as foundational to the future of
money movement. Learn more at Visa.com.
____________________
1 Visa Global Travel Intentions Study, U.S. Edition (2023)
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240626010622/en/
Media Contact Julianna Bryan jbryan@visa.com
Visa (NYSE:V)
Graphique Historique de l'Action
De Août 2024 à Sept 2024
Visa (NYSE:V)
Graphique Historique de l'Action
De Sept 2023 à Sept 2024