Ctrip Group CEO Jane Sun shares the secret to 210x growth with David Rubenstein
09 Août 2019 - 7:42AM
Jane Sun, CEO of Ctrip.com, International Ltd. (Nasdaq: CTRP), and
David Rubenstein, Co-Chairman of The Carlyle Group, recently met at
the 2019 Aspen Action Forum in Aspen, Colorado, USA.
The successful American financier invested in Ctrip shortly
after the company’s listing on NASDAQ in 2003, at the time with a
valuation of around USD $100 million, which he would later sell for
a four-to-five hundred percent profit. “At the time, we thought how
brilliant are we? The company is today worth USD $21 billion. I
guess I sold too soon, right?”, he quipped.
In the time since Mr. Rubenstein’s initial investment in 2003,
Ctrip’s market capitalization has grown exponentially, becoming the
largest online travel agent in China and Asia.
Ms. Sun explained that the secret to Ctrip’s success is not in
stamping out competition, but rather in listening to its users, and
working incessantly to improve their travel experience. “Rather
than focusing on competition, we should always listen to our
customers, and focus on serving them,” she said.
As the CEO of Ctrip, Ms. Sun leads her team to implement
innovative and intuitive solutions to everyday issues encountered
by its users, ranging from its highly efficient SOS emergency
mechanism which allows Ctrip to respond to urgent requests in an
average of 17 seconds, to its automatic alternative routing and
reissuing service for customers whose flights are cancelled. “We
aim to make travel more pleasant,” Ms. Sun said.
Having spent almost 20 years in the USA, Ms. Sun’s story is an
amalgamation of both the American Dream, and a Chinese Dream. As a
member of the first batch of Mainland Chinese students to study in
the US, she feels fortunate, she explained, to have had the
opportunity of studying in America. “I thought that my background
and bilingual, bicultural skills could be better utilized in China,
and that I could be a bridge between China and the rest of the
world,” she said.
In her unique role as the only female CEO in the Chinese
Internet industry, Jane Sun has been an active advocate for women’s
rights. She has also established a scholarship named after her
professors at the University of Florida, as a way of both giving
back to society, and inspiring the next generation of young leaders
in the same way she was as a student.
Ctrip also plays an important role, she says, in bridging the
two countries, and contributing to global peace and understanding.
“I feel travel not only brings joy to lives, but also serves as a
kind of diplomacy, as a way of bringing people together and
promoting a common global understanding and cultural exchange. In
today's sometimes fractious environment, this is particularly
important,” she said.
Although Mr. Rubenstein may regret selling his Ctrip stock, Ms.
Sun assured him that as the company enters its next phase of
development, the best is yet to come. “I’m sure that the travel
industry will continue to grow, and Ctrip’s will capitalize on
those opportunities,” she said. “And I hope we can live up to the
expectations of promoting the global economy and global peace.”
About Ctrip.com International, Ltd.
Ctrip.com International, Ltd. is a leading travel service
provider of accommodation reservation, transportation ticketing,
packaged tours and corporate travel management in China. It is
the largest online consolidator of accommodations and
transportation tickets in China in terms of transaction
volume. Ctrip enables business and leisure travelers to make
informed and cost-effective bookings by aggregating comprehensive
travel related information and offering its services through an
advanced transaction and service platform consisting of its mobile
apps, Internet websites and centralized, toll-free, 24-hour
customer service center. Ctrip also helps customers book vacation
packages and guided tours. In addition, through its corporate
travel management services, Ctrip helps corporate clients
effectively manage their travel requirements. Since its inception
in 1999, Ctrip has experienced substantial growth and become one of
the best-known travel brands in China.
For further information, please contact:
International PRCtrip.com International, ltd.Tel: (+86) 21 3406
4880 ext 196455Email: Pr@ctrip.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/ccc11b5c-6c1e-4d18-8356-22c5beb687b2
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