Client Satisfaction with Law Firms Plummets
02 Mars 2006 - 4:58PM
PR Newswire (US)
Just 30.7% of clients recommend their primary law firm BOSTON,
March 2 /PRNewswire/ -- The BTI Consulting Group's fifth annual
survey of corporate counsel reveals an unprecedented drop in client
satisfaction with law firms. Just 30.7% of large and Fortune 1000
companies recommend their primary law firms. These deep dips in
client satisfaction, reports BTI, promise to drive dollars into the
hands a new set of law firms, unsettling the status quo. "Large
clients are making broad-sweeping changes in how they hire and work
with their law firms," comments Michael B. Rynowecer, BTI's
President, "These changes will translate into opportunity for a
select group of well-positioned law firms." BTI's study analyzes
how law firms can position themselves to benefit from these
critical changes in a brand new report, How Clients Hire, Fire and
Spend: Landing the World's Best Clients. BTI found an astonishing
53.7% of clients ousted their primary law firms in the past 18
months. More than 50% of clients also reported they plan to try at
least one new law firm for substantive matters in 2006. BTI
conducted more than 200 independent, individual interviews with
corporate counsel at Fortune 1000 companies and large organizations
each year for the past five years. Find information on BTI's How
Clients Hire, Fire and Spend: Landing the World's Best Clients and
other compelling research in the legal services industry on BTI's
website at http://www.bticonsulting.com/ or contact BTI at (617)
439-0333. BTI is the leader in providing high-impact market and
client research to law firms and General Counsel. For details,
contact: Michael B. Rynowecer Phone (617) 439-0333 DATASOURCE: BTI
Consulting Group CONTACT: Michael B. Rynowecer of BTI Consulting
Group, +1-617-439-0333, Web site: http://www.bticonsulting.com/
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