CVN Conversion Services International,

- Executives from Leading Professional Services Firm to Present Voice of Customer Workshop - EAST HANOVER, N.J., Aug. 19 /PRNewswire-FirstCall/ -- DeLeeuw Associates, Inc. (CSI DeLeeuw), a wholly owned subsidiary of Conversion Services International, Inc. (AMEX:CVN), a premier management consulting organization specializing in integration, reengineering and project management solutions to Global 2000 organizations and other businesses, today announced its participation in IQPC's 4th Annual Lean Six Sigma Improvement Week in Chicago, September 16-19, 2008. On Friday, September 19, Bryan Carey, CSI's senior vice president of strategic consulting and managing director of CSI DeLeeuw, vice president of business intelligence, Jared Hillam, and six sigma master black belt Jeff Stroud will present "Creating the balance between customer satisfaction and reduced operating costs through a Voice of the Customer Process Improvement Roadmap." This session will cover how to create the foundations for process excellence with the right customer experience, using a "customer-in" perspective. Topics include: -- Aligning people, process and technology by implementing an end-to-end solution -- Developing a business strategy driven by the "Voice of your Customer" -- Measuring and managing your program to drive success using Business Intelligence tools -- Supporting continuous Process Improvement by understanding customer perspective -- Establishing operational accountability for making improvements -- Identifying customer needs through Key Attitudinal Indicators -- Leverages actionable data by developing a "Listening Framework" According to Carey, "Business process reengineering is not reorganizing, restructuring, downsizing, automating or cost cutting -- although these results are often part of a well planned and well executed reengineering project. It's about focus on value-add and customer-centric processes; and these business process reengineering success factors directly map to tenets and tools of a customized Lean and Six Sigma approach. This workshop will demonstrate how to achieve incredible results in moving its culture from one of technical execution to one of quality, customer satisfaction, and process excellence through implementing a customer-in approach to business process reengineering." CSI DeLeeuw combines the power of accurate, validated, and consolidated information to accelerate decision making with the ability to act on those decisions with proven process optimization programs which align business initiatives with technology. Their holistic approach to business transformation incorporates strategy, design and tactics to move from a data-rich to a knowledge-rich organization focused on customer experience. About IQPC IQPC provides business executives around the world with tailored practical conferences, large-scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. six sigma IQ, a division of IQPC, is responsible for the world's largest Six Sigma and Lean Six Sigma Summits, which are market leading "must attend" events for their respective industries. More information about the Lean Six Sigma Improvement Week can be found on the web at http://www.sixsigmaiq.com/. About DeLeeuw Associates DeLeeuw Associates (CSI DeLeeuw), a wholly owned subsidiary of Conversion Services International, Inc. (AMEX:CVN), is a management consulting organization specializing in integration, reengineering, and project management. Their associates have significant experience delivering value in large-scale, fast-paced projects. CSI DeLeeuw has managed and supported some of the largest merger projects in the history of Corporate America. Their Lean and Six Sigma practice provides its clients with rapid, quality results, leveraging Lean to combine process speed and deployment benefits with increased customer satisfaction, reduced costs and improved revenues and profits. About Conversion Services International, Inc. Conversion Services International, Inc. (CSI) is a leading provider of professional services focusing on strategic consulting, data warehousing, business intelligence, business process reengineering, as well as integration and information technology management solutions. CSI offers an array of products and services to help companies define, develop, and implement the warehousing and strategic use of both enterprise-wide and specific categories of strategic data. CSI's customers include ADP, Coach, Goldman Sachs, Liberty Mutual, Merck, Morgan Stanley, and Pfizer. Information about CSI can be found on the web at http://www.csiwhq.com/ or by calling its corporate headquarters at 888-CSI-5036. Note on Forward-Looking Statements Except for the historical information contained herein, this press release contains, among other things, certain forward-looking statements, within the meaning of the Private Securities Litigation Reform Act of 1995 that involve risks and uncertainties. Such statements may include, without limitation, statements with respect to CSI's plans, objectives, expectations and intentions and other statements identified by words such as "may," "could," "would," "should," "believes," "expects," "anticipates," "estimates," "intends," "plans" or similar expressions. Actual results may differ from those set forth in the forward-looking statements. These forward-looking statements involve certain risks and uncertainties that are subject to change based on various factors (many of which are beyond CSI's control). CSI undertakes no obligation to update publicly any forward-looking statements. Media Contact: Tracee Lee Beebe Conversion Services International, Inc. 973-560-9400 DATASOURCE: Conversion Services International, Inc. CONTACT: Media, Tracee Lee Beebe of Conversion Services International, Inc., +1-973-560-9400, Web Site: http://www.csiwhq.com/ http://www.sixsigmaiq.com/

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