CHICAGO, July 12, 2021 /PRNewswire/ -- Grubhub, a
leading U.S. food-ordering and delivery marketplace, today
announced the Grubhub Guarantee, the company's newest feature
promising diners on-time delivery and the lowest price relative to
competitors, or Grubhub will make it right with Grubhub Perks for
free food.
In a study of thousands of consumers, Grubhub looked at what
mattered most to diners, and on-time delivery came in as one of the
top factors when choosing a food delivery platform. With the
Grubhub Guarantee, Grubhub is standing behind on-time delivery and
lowest price in order to facilitate a great diner experience and
protect restaurants' reputation. The Grubhub Guarantee builds on
the recently-launched Grubhub Direct, which gives restaurants a
commission-free option to build their online presence and
underscores the company's ongoing commitment to serve restaurants
as they recover from a tough year.
"Restaurants work incredibly hard to create the best experience
for diners, and we are helping to safeguard the reputations of our
restaurant partners through Grubhub Guarantee," said Adam DeWitt, Grubhub CEO. "We have been building
and refining the online ordering and delivery process since 2004,
and restaurants rely on us to connect them to diners and help them
grow. We take restaurants' brand reputations seriously and believe
Grubhub Guarantee will help restaurants grow their online
business."
The Grubhub Guarantee makes it simple for diners to submit
claims on eligible orders with a few taps. Once submitted, Grubhub
will review the details and, if an order qualifies, provides a
Grubhub Guarantee Perk for the diner to use on their next order.
Grubhub offers two guarantees:
- Lowest price Grubhub Guarantee: If a diner finds a
better price for their Grubhub order on another third-party
delivery service, Gruhbub will make up the difference and then some
with Grubhub Perks.
- On-time delivery Grubhub Guarantee: If an order arrives
late, Grubhub will send the diner Grubhub Perks to use on their
next order.
Launching with a robust marketing campaign, the Grubhub
Guarantee is featured in a national TV spot underscoring the
company's commitment to guarantee value and service to diners on
behalf of restaurants. Additionally, influential athletes across
the country, including Alex Morgan,
Allyson Felix, Caeleb Dressel,
Hunter Woodhall and Tara Davis, will create unique content across
social channels, echoing the importance of consistency for good
performance — a theme of the campaign.
The Grubhub Guarantee is subject to additional terms and
conditions. For full terms and more information on the Grubhub
Guarantee, including how to submit a claim, visit
www.grubhub.com/guarantee.
About Grubhub
Grubhub is part of Just Eat Takeaway.com
(LSE: JET, AMS: TKWY, NASDAQ: GRUB), a leading global online food
delivery marketplace. Dedicated to connecting more than 33 million
diners with the food they love from their favorite local
restaurants, Grubhub elevates food ordering through innovative
restaurant technology, easy-to-use platforms and an improved
delivery experience. Grubhub features more than 300,000 restaurant
partners in over 4,000 U.S. cities.
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SOURCE Grubhub