According to an IDC study commissioned by
Appian, more than 50% of organizations surveyed are increasing
their automation technology budgets.
MEXICO CITY, April 3, 2024 /PRNewswire/ -- Appian
(Nasdaq: APPN) reports that according to a study conducted by IDC,
the vast majority of organizations in Mexico invest up to 20% of their total IT
budget in automation solutions. The growing trend of acquiring
process automation solutions is reflected in the budgets allocated
by the companies surveyed by the consulting firm: 54% of the
companies surveyed consider that by 2024, their budgets will grow
up to 30%, in the quest to be more efficient and increase their
productivity.
An IDC study finds that most organizations
in Mexico invest up to 20% of
their total IT budget in automation solutions.
"We know that productivity and efficiency are the main reasons
why companies decide to adopt automation solutions in their
processes and at Appian we have the best practices, the latest
technology and the knowledge to help them achieve their goals,"
says Miguel Gonzalez Serrano, Area
Vice President of Southern Europe
at Appian.
Nearly 80% of the executives surveyed in Mexico say it is a priority to invest in
software solutions that not only streamline their individual tasks
but also foster collaboration between employees. According to the
analyst firm, 45% of companies in Mexico are already applying automation to:
- Improve customer experience, through communication channels and
customer interaction.
- Increase the transparency and efficiency of their organization,
optimizing supply chain, regulatory compliance, procurement
processes and risk management.
- Help human resource management onboard new employees faster and
manage working hours.
From an industry perspective, the most automated companies with
more than 27% of their processes automated are in finance,
utilities and retail. The automation technologies that more than
74% of surveyed companies in Mexico have adopted are intelligent document
processing (IDP), robotic process automation (RPA) and process
automation software.
Organizations in Mexico have
shown positive progress. Nearly 80% have some automation and just
over 50% have fully automated processes, especially in industries
such as finance and supply chain. In terms of automation adoption
maturity, 49% of organizations are in the first three of five
maturity stages: 3% at the Ad Hoc level, 18% at the Opportunistic
level and 28% at the Repeatable level; while 26% are already at a
Managed level, and 24% at a Culture of Innovation.
"Mexican companies are aware of the importance of automation and
are implementing it in a productive way, benefiting their
profitability without neglecting their responsibility to their
employees and transparency with their customers and partners," adds
Claudia Medina, Senior Manager of
Enterprise Solutions, IDC Mexico, and Software and Cloud Domain
Leader at IDC Latin America.
The study also demonstrates companies' concerns about
cybersecurity and information availability; data generation,
processing and management; and highlights organizational culture
and training. Leaders in these organizations are focused on
generating growth plans to increase employee productivity and
assign them more strategic tasks or provide more personalized
customer service.
For the analysis, IDC surveyed decision makers and executives
with a strong influence on IT investment decisions at 88
organizations in Mexico in the
consumer goods manufacturing, finance, public sector, retail,
utilities, health sciences and telecommunications industries. The
sizes of these companies correspond to the category of more than
2,000 employees as of January
2024.
Click here to access the full IDC Study in Spanish on "Process
Automation: State of Adoption by Mexican Companies."
About Appian
Appian is a software company that
automates business processes. The Appian AI Process Platform
includes everything you need to design, automate, and optimize even
the most complex processes, from start to finish. The world's most
innovative organizations trust Appian to improve their workflows,
unify data, and optimize operations—resulting in better growth and
superior customer experiences. For more information, visit
appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Twitter.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/finance-utilities-and-retail-companies-in-mexico-lead-the-way-in-automation-with-27-of-business-processes-automated-302106535.html
SOURCE Appian