Leading Technology Research Firm Publishes Best Practices to Help Organizations Develop IT Operational Excellence
25 Février 2008 - 1:30PM
Business Wire
BladeLogic, Inc. (Nasdaq: BLOG), a leading provider of
next-generation data center automation software, today announced
the publication of a report from the IT Process Institute (ITPI)
entitled, �Build Confidence by Developing IT Operational
Excellence.� The report is designed to help IT organizations
achieve data center operational excellence and optimize business
value. As part of the research for the report, ITPI studied the
common practices of hundreds of top-performing IT organizations to
derive a basic set of IT management principles inspired by Deming
and the Toyota Way. By providing general operating guidelines to
complement existing best practices, IT departments are given a
coherent and realistic approach to optimize IT operations and
transform themselves into a high-performance organization. Included
with each principle is a set of �proof in practice� statistics that
rate high performers, medium performers and low performers in each
area. The principles detailed in the report include: know what the
organization needs from IT; balance controls with efficiency and
agility; create well-defined roles and responsibilities for all IT
personnel; control access to computing environments; build a
process culture and manage process exceptions; make data-driven
decisions; standardize configurations and minimize configuration
drift; follow a common development-to-release lifecycle; link
change requests to underlying systems and business service; and
mandate that all production changes follow a rigorous process. �In
an environment where business is dependant on IT more than ever
before, operational excellence is critical in order to achieve
consistent results,� said Kurt Milne, Managing Director, IT Process
Institute, and author of the report. �It is not enough to know what
IT must do to optimize business value; IT organizations must also
be able to consistently deliver at a level of predictable
performance that allows the business to achieve strategic
objectives.� �IT organizations are increasingly looking to proven
approaches to rapidly manage changes to applications that enable
critical business processes, and the multitude of servers that
support those applications,� said Vick Viren Vaishnavi, Vice
President of Marketing, BladeLogic. �This report, which includes
both key IT management principles and real-world case studies,
provides IT organizations with a detailed framework for achieving
operational excellence and ensuring that IT can support the
changing needs of the business.� To download a copy of this report,
please go to
http://www.bladelogic.com/solutions/resource-library.php. About the
IT Process Institute The IT Process Institute is an independent
research organization that exists to support the membership of IT
operations, security, and audit professionals. Our mission is to
advance IT management science through independent research,
benchmarking, and the development of prescriptive guidance. Our
purpose is to identify and study top-performing IT organizations
and identify proven practices to enhance the efficiency and
effectiveness of the industry. www.itpi.org About BladeLogic
(NASDAQ:BLOG) BladeLogic is a leading provider of data center
automation software with a large installed base of Fortune Global
500 customers, including 21 of the top 100 global companies, 3 of
the top 10 aerospace and defense companies, 7 of the top 25
commercial and savings banks, 3 of the top 5 securities companies,
2 of the top 3 entertainment companies, 2 of the top 3 general
merchandisers, 7 of the top 12 pharmaceutical companies and 7 of
the top 10 telecommunications companies. BladeLogic�s data center
automation software solutions enable enterprises, service providers
and government organizations to easily browse, provision,
configure, patch, audit and remediate physical and virtual servers
and applications, allowing customers to achieve reduced data center
operating costs, improved service quality and enhanced security and
compliance. BladeLogic is headquartered in Lexington,
Massachusetts, USA. For more information, please visit
www.bladelogic.com.
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