Advanced AI Solutions Integrate into CCC ONE®
Repair Process, Enabling Shop Estimators to Save Time and Stay
Focused on Critical Tasks
CCC Intelligent Solutions Inc. (CCC), a leading cloud platform
powering the P&C insurance and collision repair economy, today
announced the introduction of its applied AI to collision
repairers, offering relief to a community hit particularly hard by
national labor shortages. The new AI-powered solutions integrate
into the repair process of CCC ONE® users, automating initial
damage assessments and jumpstarting the estimating process. This
helps experienced estimators – a shop’s valuable, yet scarce
resource – remain focused on the most important tasks.
Repair Cost Predictor uses AI to automate an initial damage
assessment, instantly generating a repair cost prediction of damage
for consumers, while Mobile Jumpstart uses AI to pre-populate an
initial estimate from a user’s mobile phone. Both solutions save an
estimator’s precious time by streamlining labor-intensive tasks, as
well as delivering intelligent solutions that help create the best
possible outcome for everyone involved in the repair process.
“Our estimators are putting in long hours, struggling to keep up
with the daily demands placed on our shop,” shared Michael
Whittemore, owner of Flagstaff Collision Center in Flagstaff,
Arizona. “CCC’s new AI solutions have already made a real
difference. Our estimators now have breathing room to focus on what
truly matters—delivering exceptional service to our customers. Our
customers that have used Repair Cost Predictor love how quickly
they can get an idea of how much repairs may cost, empowering them
to make informed decisions about what to do next.”
Repair Cost Predictor, a feature of CCC® Engage, applies AI to
digital photos of vehicle damage submitted by consumers, generating
a predicted range for the cost of repair in seconds. The tool helps
inform consumers about the potential extent of damage to their
vehicles so they can determine next steps, including if they want
to file a claim. It also allows them to schedule an appointment for
a detailed estimate with their selected repair facility.
“Our estimators have wanted the ability to start writing
estimates from their phone while at the car and Mobile Jumpstart
lets them do just that," Whittemore continued. "AI gets the
estimate started and then we can document additional damage right
at the car with the customer using CCC ONE Mobile.”
Mobile Jumpstart, a feature of CCC ONE® Estimating IQ, enables
technicians to initiate the estimating process right at the vehicle
using their smartphones. Advanced AI analyzes vehicle damage photos
and pre-populates estimate lines using AI developed with millions
of historical data points contained within CCC’s system. It also
provides recommendations to repair, replace, or remove and install
parts. Mobile Jumpstart empowers repairers to initiate estimates on
the spot, sync work seamlessly and harness AI technology for more
accurate estimates.
“We’re bringing Repair Cost Predictor and Mobile Jumpstart
forward at a time when repairers are being challenged by labor
shortages, supply chain disruptions and growing vehicle
complexity,” said Mark Fincher, vice president, product management,
automotive services at CCC Intelligent Solutions. “These tools will
help repairers to meet the evolving demands of the industry, all
while delivering exceptional service to consumers.”
Both Repair Cost Predictor and Mobile Jumpstart are available to
shops via CCC ONE, CCC’s cloud-based platform that improves every
stage and level of the collision repair cycle, including the
consumer experience.
Added Fincher: “Repair Cost Predictor streamlines the consumer
experience and creates opportunities for new business, all while
allowing repair shop staff to focus on core tasks. Mobile Jumpstart
enables technicians to initiate estimates on the spot, leveraging
AI for more precise estimates and enhancing overall efficiency,
benefiting both consumers and repairers.”
CCC introduced its first AI solution for vehicle damage
assessment in 2013 and has since developed more than 300 AI models,
many of which are applied and widely adopted across a range of
solutions.
Visit cccis.com/ai to learn more about the company’s AI-enabled
solutions.
About CCC
CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC
Intelligent Solutions Holdings Inc. (NASDAQ: CCCS), is a leading
SaaS platform for the multi-trillion-dollar P&C insurance
economy powering operations for insurers, repairers, automakers,
part suppliers, lenders, and more. CCC cloud technology connects
more than 35,000 businesses digitizing mission-critical workflows,
commerce, and customer experiences. A trusted leader in AI, IoT,
customer experience, network and workflow management, CCC delivers
innovations that keep people’s lives moving forward when it matters
most. Learn more about CCC at www.cccis.com.
Special Note Regarding Forward-Looking Statements
This press release contains forward-looking statements that are
based on beliefs and assumptions and on information currently
available. In some cases, you can identify forward-looking
statements by the following words: “may,” “will,” “could,” “would,”
“should,” “expect,” “intend,” “plan,” “anticipate,” “believe,”
“estimate,” “predict,” “project,” “potential,” “continue,”
“ongoing” or the negative of these terms or other comparable
terminology, although not all forward-looking statements contain
these words. These statements involve risks, uncertainties and
other factors that may cause actual results, levels of activity,
performance or achievements to be materially different from the
information expressed or implied by these forward-looking
statements. Forward-looking statements in this press release
include, but are not limited to, statements regarding future use
and performance of CCC’s digital solutions. Such differences may be
material. We cannot assure you that the forward-looking statements
in this press release will prove to be accurate. These
forward-looking statements are subject to a number of risks and
uncertainties, including, among others, competition, including
technological advances and new products marketed by competitors;
changes to applicable laws and regulations and other risks and
uncertainties, including those included under the header “Risk
Factors” in most recently filed Form 10-K by CCC with the
Securities and Exchange Commission (“SEC”) on March 2, 2023, which
can be obtained, without charge, at the SEC’s website
(www.sec.gov). The forward-looking statements in this press release
represent our views as of the date of this press release. We
anticipate that subsequent events and developments will cause our
views to change. However, while we may elect to update these
forward-looking statements at some point in the future, we have no
current intention of doing so except to the extent required by
applicable law. You should, therefore, not rely on these
forward-looking statements as representing our views as of any date
subsequent to the date of this press release.
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version on businesswire.com: https://www.businesswire.com/news/home/20231011489769/en/
CCC Media Contact: Michelle Hellyar 773.791.3675
CCC Intelligent Solutions (NASDAQ:CCCS)
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