IDG Connect: Rackspace Survey Finds Firms in Singapore Face Escalating IT Challenges as Cloud Infrastructure Proliferates
24 Février 2016 - 9:00AM
Business Wire
Using managed services can reduce risk and lets
IT teams focus on adding value
Companies in Singapore expect to use an average of four to five
cloud service providers by 2018, up from around three currently,
according to new research released today by Rackspace®
(NYSE:RAX), the #1 managed cloud company. This growth will escalate
the challenges of cloud management.
The research, which was carried out by IDG Connect, based on a
survey of 250 IT professionals from Hong Kong, Singapore and India,
found that businesses in Singapore are enthusiastic about multiple
cloud platforms. Respondents cited risk reduction, support for
hybrid cloud environments and value for money as important benefits
of using multiple cloud services. They also highlighted their top
cloud challenges: managing users across multiple platforms and the
monitoring and management of complex workloads.
“It is clear that there are considerable business benefits
associated with using multiple clouds and yet managing multiple
service providers and complex workloads is a challenge for many
companies. The vast majority of IT teams in the organizations we
surveyed already spend up to 60 percent of their time on
cloud-related activities,” said Bob Johnson, principal analyst at
IDG Connect.
“We found that the deployment of a cloud management service can
hugely lower the costs and management overhead associated with the
use of multiple cloud providers. It can also free up IT resources
and allow IT teams to concentrate on strategic projects, systems
optimization and innovations that improve the customer experience
and cost-efficiency.”
The Singaporean IT professionals said they would benefit most
from automated processes for the ongoing maintenance of their
multiple cloud platforms and from consistent visibility into their
infrastructure and applications. A managed cloud service that
provided this could help them reduce complexity and therefore save
time and lower costs.
In a managed cloud service, an expert provider such as Rackspace
takes over the management of a company’s underlying cloud services.
It looks after the customer’s computing, storage, networks and
operating systems, as well as the complex tools and application
stacks that run on top of that infrastructure.
“As companies in Singapore add new cloud services, the
complexities associated with managing their IT infrastructure rises
exponentially. With Rackspace as your managed cloud partner, you
get the value of all of our expertise across different platforms
and tools and the exceptional customer service we call Fanatical
Support® so you can more easily tap into the power of cloud
computing,” said Adam McCarthy, senior director and general
manager, Asia at Rackspace.
The Rackspace pioneering approach to customer service, Fanatical
Support, offers a high level of service, transparent service-based
pricing and 24x7 monitoring and response. It is relied on by more
than 300,000 customers around the world.
To view the full report, Business Benefits of Consolidating
Cloud Service Management, visit
http://www.idgconnect.com/view_abstract/34401/business-benefits-consolidating-cloud-service-management?source=connect
About the Survey
The data points referenced above come from “Business Benefits of
Consolidating Cloud Service Management”. The study was commissioned
by Rackspace, produced by research firm IDG Connect and conducted
as an online survey in November 2015 using a sample of
approximately 250 IT professionals. Respondents were based out of
Hong Kong, India and Singapore; worked at companies of various
sizes, industries and sectors; and held diverse IT Roles within
their company.
About Rackspace
Rackspace (NYSE:RAX), the #1 managed cloud company, helps
businesses tap the power of cloud computing without the challenge
and expense of managing complex IT infrastructure and application
platforms on their own. Rackspace engineers deliver specialized
expertise on top of leading technologies developed by AWS,
Microsoft, OpenStack®, VMware and others, through a
results-obsessed service known as Fanatical Support®. The company
has more than 300,000 customers worldwide, including two-thirds of
the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner
Magic Quadrant for Cloud-Enabled Managed Hosting, and has been
honored as one of Fortune’s Best Companies to Work For in six of
the past eight years. Learn more at www.rackspace.com.
About IDG Connect
IDG Connect is the demand generation division of International
Data Group (IDG), one of the world’s largest technology media
companies. Established in 2006, it utilises access to 44 million
business decision makers’ details to unite technology marketers
with relevant targets from any country in the world. Committed to
engaging a disparate global IT audience with truly localised
messaging, IDG Connect also publishes market specific thought
leadership papers on behalf of its clients, and produces research
for B2B marketers worldwide.
Forward Looking Statement
This press release contains forward-looking statements that
involve risks, uncertainties and assumptions. If such risks or
uncertainties materialize or such assumptions prove incorrect, the
results of Rackspace Hosting could differ materially from those
expressed or implied by such forward-looking statements and
assumptions. All statements other than statements of historical
fact are statements that could be deemed forward-looking
statements, including any statements about Rackspace survey results
that may suggest trends for the industry; any statements relating
to expected or predicted behaviors of consumers and the impact of
cloud computing; any statements of expectation or belief directly
relating to Rackspace business derived from the survey results; any
statements of expectation or belief regarding future events, and
any statements of assumptions underlying any of the foregoing.
Risks, uncertainties and assumptions include a substantial
margin of error in the survey results, inconsistencies in
respondent’s understanding and Rackspace’s analysis of survey
questions and results, the possibility that expected benefits from
any shift in consumer behavior may not materialize as expected; the
achievement of expected operational results from any shift in
consumer behavior; changes in the economy, technological and
competitive factors, regulatory factors and other risks that are
described in Rackspace Hosting’s Form 10-Q for the quarter ended
September 30, 2015, filed with the SEC on November 9, 2015. Except
as required by law, Rackspace Hosting assumes no obligation to
update these forward-looking statements publicly, or to update the
reasons actual results could differ materially from those
anticipated in these forward-looking statements, even if new
information becomes available in the future.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20160224005069/en/
RackspaceJanet YuTelephone: +852 3750 6609Email:
janet.yu@rackspace.comorIDG ConnectBob
JohnsonBob_Johnson@idgconnect.com
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