EPNY E.Piphany (MM)

E.piphany(R) and Concerto Software(TM) Form Alliance to Provide Complete Telesales Solution Combined Solution Will Help Telesales Organizations Increase Success Rates and Improve Contact Center Productivity While Maintaining Compliance with Federal Regulations SAN MATEO, Calif. and WESTFORD, Mass., Nov. 19 /PRNewswire-FirstCall/ -- E.piphany, Inc. , a full-suite provider of customer relationship management (CRM) solutions, and Concerto Software, Inc. , a proven provider of customer interaction management (CIM) solutions, today announced a marketing alliance to offer telesales organizations a complete solution for increasing the productivity and effectiveness of outbound telesales campaigns and maintaining compliance with federal regulations. Customers who license the E.piphany(R) TeleSales software solution and Concerto Software's Unison(R) or EnsemblePro(TM) solution will enable their telesales organizations to better coordinate and execute marketing campaigns and outbound call queues with customer profile and order management processes. (Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO ) By equipping telesales agents with the most accurate, up-to-date call lists and appropriate, highly-targeted offers, the E.piphany TeleSales software solution increases the effectiveness of outbound customer interactions. "The E.piphany TeleSales solution enables agents to make the most of the time they spend interacting with customers, increasing the probability of closing sales and improving overall customer loyalty," said Ellen Olson, senior vice president of Worldwide Marketing at E.piphany. "The combination of the E.piphany TeleSales solution with Concerto Software's industry-leading customer interaction solutions will provide joint customers with an unbeatable solution for maximizing their outbound calling campaigns." The E.piphany TeleSales software solution provides telesales agents with real-time access to all of the contact, product and promotional information required to effectively close sales over the phone. The E.piphany TeleSales solution combines customer data from enterprise systems with operational sales activities by merging the award-winning functionality of the E.piphany Campaign Management software application with an E.piphany Sales desktop designed for high-volume outbound telesales agents. Customers that integrate the E.piphany TeleSales software solution with Concerto Software's technology will be able to execute a high-volume of outbound calls, while simultaneously ensuring compliance with the latest regulatory requirements. "With the telesales industry under scrutiny now more than ever, we believe it is our duty to provide our customers with the knowledge and technology solutions that will best prepare them to comply with the new and emerging regulations impacting their businesses," said Ralph Breslauer, executive vice president, sales and marketing for Concerto Software. "Our solutions can help automate many proactive customer contact activities, as well as to simplify the reporting necessary to demonstrate regulatory compliance. Telesales organizations that leverage the broad functionality which Concerto Software and E.piphany bring together will see how technology can help them implement strategic, effective campaigns and succeed within the boundaries of the new laws." Concerto Software's Unison(R) solution is designed for businesses that undertake extensive telemarketing, proactive customer contact, and collections campaigns. EnsemblePro(TM) is a unified contact center solution that has been built from the ground up to incorporate the functionality required by multimedia contact centers -- including automatic call distribution (ACD); IVR; predictive dialing; Web chat and collaboration; and universal queuing, recording, reporting and administration -- while also offering the ability to connect with, and add value to, existing contact center point solutions. Both Unison and EnsemblePro contain all of the tools necessary to maximize agent productivity and enhance the quality of each customer contact. About Concerto Software(TM) Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths -- including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center -- Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit http://www.concerto.com/. About E.piphany The E.piphany(R) E.6(TM) CRM software suite enables global organizations to align touchpoints, processes and technologies around the customer. Built on the industry's most advanced, service-oriented architecture, the E.piphany 6.5 software solution creates benefits that cross departments and geographies, and result in rapid, measurable ROI. With the E.piphany 6.5 suite of Marketing, Sales and Service software solutions, every customer interaction is driven by real-time intelligence, enabling businesses to better understand their customers and optimize every interaction from both a revenue generation and customer retention viewpoint. More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany software products to enhance their customers' experiences while, at the same time, realizing the companies' business objectives. With worldwide headquarters in San Mateo, California, E.piphany serves customers in more than 40 countries worldwide. For more information, visit us at http://www.epiphany.com/. Legal Notice Regarding Forward-Looking Statements Some of the statements in this press release are forward-looking, including the statements regarding the plans, goals, completion, implementation, benefits, and details of a joint marketing relationship between E.piphany and Concerto Software ("Marketing Partner") and results that may be achieved by customers using the E.piphany software products alone and in conjunction with Marketing Partner's software products. Actual results could differ materially from the forward-looking statements. Among the factors that could cause actual results to differ materially from those in the forward-looking statements are delays and unforeseen difficulties in the product development cycle, disagreements between E.piphany and Marketing Partner regarding joint marketing efforts, delays in planning or execution, lack of planning or execution or ineffective planning or execution of joint marketing efforts, delays in customer acceptance and implementation of E.piphany software alone or in conjunction with Marketing Partner's software products, the impact of competitive products and pricing, and regulatory or legal changes that impact E.piphany software alone or when used in conjunction with Marketing Partner's software products . These factors and others are described in more detail in the E.piphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the E.piphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in E.piphany's prior press releases. E.piphany assumes no duty to update any statements made in this press release. NOTE: E.piphany and the E.piphany logo are registered trademarks and E6 is a trademark of E.piphany, Inc. All other trademarks are the property of their respective owners. Concerto Software and EnsemblePro are trademarks and Unison is a registered trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners. In addition to historical information contained herein, this press release contains forward-looking statements. You can identify these forward-looking statements when you see us using words such as "expect," "anticipate," "will continue," "believe," "intend," "may," "predict," "will be," and other similar expressions. These forward-looking statements cover, among other items: events, conditions and financial trends that may affect the Company's future plans of operation, business strategy, growth of operations and financial position, including statements regarding the consummation of the merger, the filing by the Company of a proxy statement and the holding of a special meeting of stockholders to vote on the merger and the merger agreement Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, signing of the definitive agreement and plan of merger, difficulty in retaining employees as a result of the signing of the definitive agreement and plan of merger, litigation resulting from the signing of the definitive agreement and plan of merger or the associated transactions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance, stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact center market, general economic conditions in the United States and worldwide markets served by Concerto Software, delays as a result of acts of terrorism, other geopolitical conflicts, regulatory changes, including restrictions placed on predictive dialing, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ. Because of these risks and uncertainties, the forward-looking events discussed in this release might not transpire. http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO http://photoarchive.ap.org/ DATASOURCE: E.piphany, Inc. CONTACT: media, Courtney Zoog of E.piphany, Inc., +1-650-356-5863, or ; or Lindsay Stewart of Access Communications, +1-415-844-6217, or , for E.piphany, Inc.; or Candace Berman of Concerto Software, +1-305-639-2267, or ; or investors, Todd Friedman of E.piphany, Inc., +1-650-356-3934, or Web site: http://www.concerto.com/ Web site: http://www.epiphany.com/

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