AVANT Signs Partner Agreement with Interactive Intelligence to Offer Customer Engagement Cloud Solution
28 Novembre 2016 - 4:00PM
Business Wire
Master agency expands portfolio with
cost-effective, fast-to-deploy and easy-to-manage cloud
solution
AVANT, a premier distributor of next-generation technologies to
partners worldwide, has signed a partner agreement with Interactive
Intelligence Group Inc. (Nasdaq: ININ), a global leader of software
and cloud services for customer engagement, communications and
collaboration.
As a master agent, AVANT can now offer its partners the
Interactive Intelligence customer engagement cloud solution,
PureCloud Engage℠.
AVANT is a leader in next-generation IT solutions, empowering
partners worldwide to sell cloud, colo and connectivity solutions
through its Intelligent Distribution™ sales enablement
platform.
“Cloud contact center services sold through our channel have
grown more than 400 percent year-over-year,” said Drew Lydecker,
co-founder and president for AVANT. “We’re pleased to offer
PureCloud Engage from Interactive Intelligence through our channel
of leading agents, VARs and MSPs. We believe PureCloud delivers
what our channel wants: a cost-effective, fast-to-deploy and easy
to manage solution with continuous delivery of the most innovative
features.”
“As a trusted advisor to thousands of businesses worldwide,
AVANT has earned a reputation for giving its partners top-notch
sales and engineering support, along with sophisticated tools and
resources,” said Darren Gill, vice president of channels for
Interactive Intelligence. “With the addition of PureCloud Engage,
we’re thrilled to empower AVANT’s end-customers with innovative,
secure and reliable technology resulting in a competitive
edge.”
Interactive Intelligence built PureCloud Engage to give contact
centers an omnichannel cloud solution that could be up and running
in days, while offering ease of management and continuous
deployment of the most innovative features. Its microservice
architecture built atop the Amazon Web Services Cloud offers
maximum reliability, scalability and security. Month-to-month,
pay-as-you-go subscription terms give contact centers a low-risk,
high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing,
speech-enabled IVR, recording and quality management, outbound
campaigns, CRM integrations, graphical scripting, and the ability
to plug into other apps and cloud services to meet any customer
need. PureCloud Engage also includes unified communications and
collaboration capabilities.
For more information about PureCloud Engage, visit
https://www.inin.com/customer-engagement/cloud-contact-center.
About AVANT
As the nation’s premier distributor of next generation
technologies and sales enablement, AVANT has the resources and
relationships needed to successfully navigate the ever-changing
world of communications and IT infrastructure. From complex cloud
design to global wide-area network deployments, we empower our
partners with the valuable business tools they need, including
back-office support, engineering guidance, strategic consulting and
ongoing training. AVANT is dedicated to aiding our partners and
clients in making informed choices about services, technology, and
cost-efficient communications. Our goal is to set the industry
standard for knowledge and navigation of the global technology
marketplace. For more information, visit www.goavant.net.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of software and cloud services for customer engagement,
communications and collaboration designed to help businesses
worldwide improve service, increase productivity and reduce costs.
Backed by a 20-plus year history of industry firsts, 150-plus
pending patent applications, and more than 6,000 global customer
deployments, Interactive offers customers fast return on
investment, along with robust reliability, scalability and
security. It's also the only company recognized by the top global
industry analyst firm as a leader in both the cloud and on-premises
customer engagement markets. The company is headquartered in
Indianapolis, Indiana and has more than 2,000 employees worldwide.
For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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version on businesswire.com: http://www.businesswire.com/news/home/20161128005077/en/
AVANTNikolett Bacso, Public Relations, +1
425-314-7381nbacso@goavant.netorInteractive IntelligenceChristine
Holley, Senior Director, Market Communications, +1
317-715-8220christine.holley@inin.com
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
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