LAS VEGAS, May 3, 2017 /PRNewswire/ -- Jive Software,
Inc. (Nasdaq: JIVE) today announced that global networking
technology provider, Viavi Solutions Inc. (NASDAQ: VIAV), has
completed the rollout of Jive's collaboration hub across its entire
business ecosystem and was selected as a Jive Digital
Transformation Award winners this week at JiveWorld17. Over the
past year, Viavi successfully implemented a Jive Interactive
Intranet for its employees, as well as a Jive-powered external
community for partners. Just recently, Viavi expanded its use of
Jive's collaboration hub offering to help improve customer loyalty
and retention through advanced online service and support
leveraging the Jive Customer Community solution. The company is
bringing these three interconnected networks together with Jive so
that key internal and external stakeholders can interact and
collaborate effortlessly for greater business impact.
Viavi turned to Jive to revamp the limited capabilities of its
previous customer portal by creating a dynamic online space where
customers can browse the company's knowledgebase of support
solutions, troubleshooting tips, product documentation and partner
resources. The new community seamlessly integrates with the
company's Salesforce system and helps customers connect with the
Viavi support team and a network of peer experts through
discussions, blogs, questions and answers.
"Over the past few years, our company has undergone several
exciting organizational and cultural changes – instigating a
thoughtful digital transformation that spans our customer, partner
and employee networks," said Nicole
Fuselier, director of digital strategy at Viavi Solutions.
"Before Jive, we were slowed down by a lot of manual processes and
fragmented applications, which also contributed to corporate memory
loss as the business evolved. But now that we have Jive-powered
communities across our entire ecosystem—employees, partners and
customers—we're taking a whole new approach to collaboration at
Viavi. As a result, we've increased agility, improved knowledge
capture and benefit from intelligent workgraph analytics that tell
us where our networks are working well and where we can
improve."
Viavi boosts partner engagement through Velocity
community
Viavi first adopted Jive to underpin a partner
community as part of of the company's increased focus on channel
sales. This online portal, called Velocity, provides self-service
access to all of Viavi's latest sales, marketing and pricing
information to help its 240 partners, resellers and distributors
more easily grow their businesses. Viavi's partners now visit the
community regularly to secure marketing development funds,
collaborate on co-marketing assets, interact with Viavi employees
and find product and solution collateral, sales tools, technical
training and company news and announcements.
Company fosters holistic employee collaboration via Jive
Interactive Intranet
Viavi also implemented the Jive
Interactive Intranet solution for its 3,000 employees last year,
and it now houses over 9,000 documents, discussions, blog posts,
status updates and videos, with adoption growing quarter over
quarter. This internal community, dubbed ViaviCentral, replaced the
company's static Microsoft SharePoint intranet with a vibrant
collaboration hub for project management, communications, sales
enablement, customer management, employee on-boarding, learning
management and more. Jive's software seamlessly integrates with
Viavi's other business applications—such as Microsoft Office 365,
Salesforce CRM, Oracle HCM, Google Docs, Box and others—and
enriches each system by adding collaborative context around a wide
variety of native workflows.
ViaviCentral nurtures organic human connections and alignment
between people in dispersed and diverse offices, groups and teams,
including a large population of mobile deskless workers. With the
collaboration hub's universal search capabilities, employees can
painlessly find the information and experts they need across
applications, departments and locations. In addition, the company's
executive and communications teams leverage Jive to share frequent
business updates and continuously measure engagement across the
enterprise.
"It's impressive to see a global company like Viavi drive
mission-critical alignment across such a broad spectrum of
important stakeholders in the business," said Bob Block, senior vice president of customer
success at Jive Software. "We know that companies with the highest
employee engagement outperform their peers when it comes to
innovation, workforce retention and even earnings per share, and
we're proud to provide the foundational collaboration hub offering
that fuels engagement amongst not just Viavi's employees, but also
its partners and now customers."
Viavi is a global provider of network test, monitoring and
assurance solutions to communications service providers,
enterprises and their ecosystems, supported by a worldwide channel
community. The company delivers end-to-end visibility across
physical, virtual and hybrid networks, enabling customers to
optimize connectivity, quality of experience and profitability.
Viavi joins a long list of organizations that have maximized
business value by deploying Jive to boost strategic alignment and
employee productivity, increase brand affinity, improve customer
service and lower costs. Companies like Akamai, Athenahealth,
Medidata Solutions and Plex Systems leverage Jive's communication,
collaboration and community solutions across customer, partner and
employee audiences.
JiveWorld17 is the industry's premier conference for
communication and collaboration, offering more than 60 customer-led
breakout sessions on best practices in optimizing employee,
customer and partner connections and driving stronger communities
for measurable business outcomes. Presentations include speakers
from Dell, DISH, Leidos, McGraw-Hill Education, NASA, Pearson,
Providence St. Joseph Health, Telefónica Germany, T-Mobile,
the U.S. Army and Verizon. For more information,
follow @JiveSoftware or #JiveWorld17 on
Twitter, and for the complete list of JiveWorld17 news, please
visit the Jive Software News Room.
About Jive Software
Jive (Nasdaq: JIVE) is the leader
in accelerating workplace digital transformation for
organizations, enabling people to work better together. The company
provides industry-leading Interactive Intranet and Customer
Community solutions that connect people, information and
ideas to help businesses outpace their competitors. With more
than 30 million users worldwide and customers in virtually every
industry, Jive is consistently recognized as a leader by top
analyst firms, including Gartner Inc., Ovum and Aragon
Research. More information can be found
at www.jivesoftware.com or the Jive Blog.
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SOURCE Jive Software