MOTVE Motive (MM)

Motive, Inc. (NASDAQ:MOTVE) today announced that Hughes Network Systems, LLC (Hughes), the world's leading provider of broadband satellite solutions, will use Motive software to build intelligent automation into its broadband offerings, greatly simplifying the process of rolling out and supporting new high-speed Internet services. With this announcement, Motive is now the only vendor providing broadband management solutions to service providers in the DSL, cable, and satellite markets. Hughes pioneered the development of high-speed satellite Internet services, which it sells globally. Available to consumers, small office/home office, and commercial enterprises, Hughes is rapidly expanding its subscriber base, and is increasingly focused on gaining efficiencies in rolling out and supporting new services. "After a thorough competitive analysis, we selected Motive software to help us accelerate the delivery, reduce the support costs, and streamline the management of broadband services," said Chuck McClain, vice president of Customer Service at Hughes Network Systems. "We also view Motive as a supplier that can expand with us to provide support to new products and service lines as they emerge." Hughes will use a combination of Motive's High-Speed Data Fully Automated Service Technology (FAST) solution and device management software to automate the entire satellite service lifecycle, from service activation, troubleshooting and problem resolution, to ongoing maintenance, and service upgrades. Motive's device management technology will help Hughes remotely deploy, configure, and manage its customer-premise equipment used in the delivery of its high-speed Internet services. In addition, Motive's solution will provide Hughes subscribers and customer service representatives assisted and self-service support tools via the phone and Web, eliminating many costly manual tasks. Motive also will be an integral part of the Hughes proactive monitoring system for enterprise customers. "Hughes Network Systems understands that to profitably deliver, support, and maintain broadband satellite services, the company must extend its network visibility and control into homes and businesses," said Kenny Van Zant, executive vice president of marketing at Motive. "By using Motive, Hughes will help consumers, small businesses, and enterprise customers alike get the service quality and support they need, when they need it." About Hughes Network Systems, LLC Hughes Network Systems, LLC (Hughes) is the world's leading provider of broadband satellite network solutions for businesses and consumers, with more than 850,000 systems ordered or shipped to customers in 85 countries. Hughes pioneered the development of high-speed satellite Internet access services and IP-based networks, which it markets globally under the DIRECWAY(R) brand. DIRECWAY terminals are based on the IPoS (IP over Satellite) global standard, approved by the TIA, ETSI, and ITU standards organizations. Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes maintains sales and support offices worldwide. Hughes Network Systems is a wholly owned subsidiary of Hughes Communications, Inc., which is a wholly owned subsidiary of SkyTerra Communications, Inc. (OTCBB:SKYT). For additional information, please visit www.hns.com. About Motive, Inc. Motive, Inc. (NASDAQ:MOTVE) has pioneered a unique approach to designing management services into Internet-era networks, systems and applications. Motive's software makes complex products and services self-managing, reducing overhead costs and optimizing customers' return on investment. Companies worldwide have relied on Motive's software to provide a range of problem remediation and configuration management tasks for more than 45 million endpoints. Founded in 1997, Motive is headquartered in Austin, Texas, and has offices in Europe and Asia. For more information, visit www.motive.com. This press release contains forward-looking statements that involve risks and uncertainties relating to the benefits and expected usage of our products by the named customer. Actual events or results may differ materially from those described in this press release due to a number of risks and uncertainties, including, among other things: our ability and our customer's ability to achieve broad adoption and acceptance of our products, the ability of our software to produce results for the customer's subscribers, and the compatibility of our software with hardware and software platforms that are used by our customers and their subscribers now or in the future. Additional information concerning these and other risk factors associated with our business can be found in our filings with the Securities and Exchange Commission, which are available at www.sec.gov. Statements included in this press release are based upon information known to us as of the date of this release, and we assume no obligation to update any information contained in this press release. Motive and the Motive logo are trademarks or registered trademarks of Motive, Inc. All other products or services mentioned herein are trademarks of their respective holders.