PLEASANTON, Calif.,
Dec. 2, 2021 /PRNewswire/
-- ServiceMax, Inc., a leader in asset-centric field service
management, today announced the release of several new features to
ServiceMax Engage, its mobile application connecting service
organizations with their end customers— i.e., the owners and
operators of the equipment they service. The new features,
developed in response to the application's early success and rapid
adoption by customers, focus on improving the customer experience
with increased self-service capabilities and provide greater
visibility into the service process and asset data quality.
Service leaders are seeing a growing post-pandemic demand from
customers for self-service capabilities like those afforded to them
in their consumer lives. ServiceMax Engage delivers on that demand,
giving customers the same access to real-time asset data that
service technicians have. The result is more connected customers,
more accurate asset data, and better overall service delivery.
"When ServiceMax first introduced Engage earlier this year, we
recognized the huge potential it had to improve service outcomes
and increase customer satisfaction," said Mark Hessinger, SVP Global Customer Success, 3D
Systems. "ServiceMax Engage is much more than a service request app
- it puts the power to manage assets directly in the hands of our
customers. With ServiceMax Engage, we are closing a critical part
of our feedback loop and improving both the customer experience and
the quality of our asset data."
New ServiceMax Engage features include:
- Spotlight Report Details allow service organizations and
end-users to view asset information in real-time, including service
history and knowledge such as product manuals, images, and
videos.
- Improved Service Process Engagement tools, including an
"On My Way" feature that
allows customers to track the status and location of a technician
and communicate with technicians via text.
- Customized Branding for a seamless experience across
platforms.
"As we begin to discover the trends that will persist in a
post-pandemic world, service leaders are looking to adopt tools and
practices that allow for the end-user to engage in the first level
of information gathering and troubleshooting. Self-service channels
like those in ServiceMax Engage provide a unique opportunity for
service organizations to truly deliver a premium experience to
their customers," said Joseph June,
Senior Vice President, Product Management, ServiceMax. "Over the
past year, we've rapidly innovated on our original release to
ensure the customer is center stage. These new additions to
ServiceMax Engage increase service visibility, elevate the end
customer experience, and ensure the most accurate asset data
quality."
This product advancement underscores ServiceMax's significant
momentum in recent months.
- The company recently closed its acquisition of LiquidFrameworks
on November 1, 2021 which advances
its Field Service Management capabilities in the energy
sector.
- FUJIFILM Healthcare Europe also selected and deployed
ServiceMax's platform for the digitization of its service
operations in Europe.
- On November 22, 2021 the Company
announced its preliminary third quarter fiscal year 2022 results.
Total revenue was $33.2 million
during the quarter, representing an increase of 20% year-over-year.
Subscription revenue was $28.7
million during the quarter, representing an increase of 23%
year-over-year. ServiceMax will release full financial results for
the three and nine months ended October 31,
2021, on December 9,
2021.
ServiceMax is expected to be a publicly traded company via a
merger with Pathfinder Acquisition Corporation (NASDAQ: PFDR)
("Pathfinder"), a publicly traded special purpose acquisition
company co-sponsored by affiliates of HGGC and Industry Ventures.
The Extraordinary General Meeting of Pathfinder shareholders to
approve the pending business combination between Pathfinder and
ServiceMax (the "Business Combination"), among other items, is
scheduled for December 7, 2021, at
10:00 am ET.
About ServiceMax
ServiceMax's mission is to help
customers keep the world running with asset-centric field service
management software. As a recognized leader in this space,
ServiceMax's mobile apps and cloud-based software provide a
complete view of assets to field service teams. By optimizing field
service operations, customers across all industries can better
manage the complexities of service, support faster growth, and run
more profitable, outcome-centric businesses. For more information,
visit: www.servicemax.com.
Forward-Looking Statements
This communication contains
forward-looking statements that are based on beliefs and
assumptions and on information currently available to ServiceMax.
In some cases, you can identify forward-looking statements by the
following words: "may," "will," "could," "would," "should,"
"expect," "intend," "plan," "anticipate," "believe," "estimate,"
"predict," "project," "potential," "continue," "ongoing," "target,"
"seek" or the negative or plural of these words, or other similar
expressions that are predictions or indicate future events or
prospects, although not all forward-looking statements contain
these words. Any statements that refer to expectations, projections
or other characterizations of future events or circumstances,
including strategies or plans as they relate to the Business
Combination or the consummation of the Business Combination itself,
are also forward-looking statements. These statements involve
risks, uncertainties and other factors that may cause actual
results, levels of activity, performance or achievements to be
materially different from the information expressed or implied by
these forward-looking statements. ServiceMax cannot assure you that
the forward-looking statements in this communication will prove to
be accurate. These forward-looking statements are subject to a
number of risks and uncertainties, including those included under
the heading "Risk Factors" in the registration statement on Form
S-4 filed by Pathfinder with the U.S. Securities and Exchange
Commission (the "SEC") and those included under the heading "Risk
Factors" in the final prospectus filed by Pathfinder on
February 18, 2021 relating to
Pathfinder's initial public offering and in its subsequent periodic
reports and other filings with the SEC. In light of the significant
uncertainties in these forward-looking statements, you should not
regard these statements as a representation or warranty by
Pathfinder, ServiceMax, their respective directors, officers or
employees or any other person that Pathfinder and ServiceMax will
achieve their objectives and plans in any specified time frame, or
at all. The forward-looking statements in this communication
represent the views of ServiceMax as of the date of this
communication. Subsequent events and developments may cause that
view to change. However, while ServiceMax may elect to update these
forward-looking statements at some point in the future, there is no
current intention to do so, except to the extent required by
applicable law. You should, therefore, not rely on these
forward-looking statements as representing the views of ServiceMax
as of any date subsequent to the date of this communication.
Additional Information
Pathfinder has filed a
definitive proxy statement and a form of proxy card with the SEC in
connection with the solicitation of proxies for the Extraordinary
Meeting of Pathfinder's shareholders (the "Definitive Proxy
Statement"). Investors and security holders may obtain a free copy
of the Definitive Proxy Statement, any amendments or supplements to
the Definitive Proxy Statement and other documents filed by
Pathfinder with the SEC from the SEC's website at www.sec.gov.
Security holders and other interested parties will also be able to
obtain, without charge, a copy of the Definitive Proxy Statement,
any amendments or supplements to the Definitive Proxy Statement and
other documents (when available) by directing a request to:
Pathfinder Acquisition Corporation, 1950 University Avenue, Suite
350, Palo Alto, California.
Participants in the Solicitation
Pathfinder and
ServiceMax and their respective directors, executive officers,
other members of management, and employees, under SEC rules, may be
deemed to be participants in the solicitation of proxies of
Pathfinder's shareholders in connection with the Business
Combination. Investors and security holders may obtain more
detailed information regarding the names and interests in the
Business Combination of Pathfinder's and ServiceMax's directors and
officers in the Definitive Proxy Statement and Pathfinder's other
filings with the SEC made subsequent to the date of the Definitive
Proxy Statement. To the extent holdings of Pathfinder's securities
by such directors or officers have changed since the amounts
printed in the Definitive Proxy Statement, such changes have been
or will be reflected on Initial Statements of Beneficial Ownership
on Form 3 or Statements of Changes in Beneficial Ownership on Form
4 filed with the SEC. Additional information regarding the identity
of potential participants, and their direct or indirect interests,
by security holdings or otherwise, is set forth in the Definitive
Proxy Statement and other materials to be filed with the SEC in
connection with the Extraordinary Meeting of Pathfinder's
shareholders.
No Offer or Solicitation
This press release is not a
proxy statement or solicitation of a proxy, consent or
authorization with respect to any securities or in respect of the
potential transaction and does not constitute an offer to sell or a
solicitation of an offer to buy any securities of Pathfinder or
ServiceMax, nor shall there be any sale of any such securities in
any state or jurisdiction in which such offer, solicitation, or
sale would be unlawful prior to registration or qualification under
the securities laws of such state or jurisdiction. No offer of
securities shall be made except by means of a prospectus meeting
the requirements of the Securities Act.
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SOURCE ServiceMax