VoIP Performance Management Survey Reveals Use of WAN Optimization Tools to Enable Best-in-Class VoIP Service
28 Avril 2008 - 2:00PM
Business Wire
CORE NEWS FACTS In March 2008, Aberdeen Group surveyed 159
organizations to identify best practices for managing Voice-over-IP
performance. Three key performance criteria were used to
distinguish best-in-class companies: 1) average improvement in VoIP
service quality; 2) average improvement in VoIP service
availability; 3) improvements in ability to troubleshoot issues
with VoIP performance in a timely manner. Best-in-class
organizations reported 93% improvement in VoIP service quality; 95
percent average improvement in VoIP service availability; all
improved their ability to troubleshoot VoIP performance issues
expeditiously. Survey results show that firms enjoying
best-in-class performance share common characteristics: -- Twice as
likely to have tools in place for troubleshooting call failures
compared to "laggards" -- Four-times more likely to be measuring
call quality on a per-call basis as compared to laggards --
Four-times more likely to have the ability to assess the impact of
other business applications on VoIP performance as compared to
laggards The survey concludes that key enablers for �laggard� and
�industry average� organizations to achieve best-in-class VoIP
performance include: -- Tools for prioritization of network traffic
-- Tools for troubleshooting call failures -- Alerts for issues
with VoIP performance -- Unified platform for managing VoIP and
overall network performance -- Tools for auto discovery of VoIP
configuration changes PACKETEER� RESPONSE With a new generation of
mature, reliable solutions, VoIP is once again building market
momentum. As vendors and customers begin to implement strategies to
move from a traditional TDM- based circuit-switched PBX to a
converged IP voice and data network, an increasing number of
enterprise organizations are trying to understand how their
existing network can handle the convergence of voice and data
traffic without compromising performance and reliability. There are
many variables that can impact VoIP quality and reliability,
including the networking equipment used to carry voice and data
traffic, the amount of bandwidth available to all sites and users,
and the total amount of traffic moving across the network. The most
significant point of congestion and potential compromise to voice
quality is at the LAN/WAN boundary where voice and data
transmissions are far more bandwidth-constrained. Packeteer� is
focused on carefully controlling traffic at this congestion point
with Intelligent Service Assurance� (InSA)-based application
delivery systems that enable companies to ensure optimal
performance of voice and data applications across the WAN. WAN
application delivery leader Packeteer provides all of the tools
described in the Aberdeen survey to enable organizations to achieve
best-in-class VoIP performance. More information on Packeteer�s
voice and video solutions is available at
http://www.packeteer.com/solutions/voip.cfm. MULTIMEDIA SUPPORT For
a summary of the Aberdeen report, titled �Benchmarking VoIP
Performance Management," go to
www.packeteer.com/aberdeenVoIPbenchmark. For the full report go to
http://www.aberdeen.com/summary/report/benchmark/4657-RA-voip-
performance-management.asp. (Due to the length of this URL, it may
be necessary to copy and paste this hyperlink into your Internet
browser's URL address field.) KEY WORDS VoIP performance
management, VoIP troubleshooting, VoIP service quality About
Packeteer Packeteer (NASDAQ:PKTR) is the global leader in WAN
Application Delivery. Packeteer�s solutions provide an intelligent,
unified and adaptive approach to monitor, shape, and optimize
applications, delivering the best user experience for any
application to any location. For more information, contact
Packeteer at +1 408 873-4400 or visit the company�s Website at
www.packeteer.com. Safe Harbor Clause The statements contained in
this press release that are not purely historical are
forward-looking statements within the meaning of Section 21E of the
Securities and Exchange Act of 1934, as amended, including
statements regarding Packeteer's expectations, beliefs, intentions
or strategies regarding the future. Forward-looking statements
include, but are not limited to, express or implied statements
regarding future revenues, revenue growth and profitability,
spending levels by existing and prospective customers, the markets
for our products, new product development, liquidity and macro
economic conditions. All forward-looking statements included in
this press release are based upon information available to
Packeteer as of the date hereof. Packeteer assumes no obligation to
update any such forward-looking statements. Forward-looking
statements involve risks and uncertainties, which could cause
actual results to differ materially from those projected. Actual
results may differ materially due to a number of factors including
the perceived need for our products, our ability to convince
potential customers of our value proposition, the costs of
competitive solutions, continued capital spending by prospective
customers and macro economic conditions. These and other risks
relating to Packeteer's business are set forth in Packeteer's Form
10-K filed with the Securities and Exchange Commission on March 4,
2008, and Packeteer's Form 10-Qs and other reports filed from time
to time with the Securities and Exchange Commission. Copyright
�2008 Packeteer, Inc. All rights reserved. Packeteer, the Packeteer
logo, PacketWise, PacketShaper, PacketShaper Xpress, PacketSeeker,
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