Princeton Healthcare System Cuts I.T. costs 30% and Increases Customer Satisfaction With Superior Consultant's Help Desk Service
13 Février 2004 - 12:11AM
PR Newswire (US)
Princeton Healthcare System Cuts I.T. costs 30% and Increases
Customer Satisfaction With Superior Consultant's Help Desk Services
SOUTHFIELD, Mich., Feb. 12 /PRNewswire-FirstCall/ -- To increase
the functionality and economic and operational efficiency of its
information technology department, Princeton HealthCare System, a
Princeton, N.J.-based nonprofit, teaching healthcare system,
enlisted the support of Superior Consultant Company, Inc., , to
launch an innovative, 24/7 help desk and network monitoring
solution. Princeton selected Superior's NetLinc Help Desk solution
to prioritize and meet end-users' needs, manage project scheduling
and completion, to predict and stabilize department workloads, and
increase customer satisfaction. NetLinc isa proactive, integrated,
cost-effective remote help desk and monitoring solution that
emphasizes communication, technology and accountability. Delivering
immediate user support from Superior's Network Control Center,
NetLinc employs highly skilled resources, stabilizes network costs,
and draws upon one of the most advanced technical reference
libraries available. Specifically, Superior's NetLinc solution
delivered the functions Princeton HealthCare was seeking to support
information technology enterprise-wide: a 24/7 remote help desk;
network management; virus protection and security; tools to upload
and download software remotely; and monitoring and tracking that
shows trends and recurring issues, workload, and workflow issues.
Deployment of the NetLinc Help Desk solution gained Princeton an
overall savings of approximately 30% over the five-year contract,
in terms of personnel, hardware and software tools, and maintenance
expense. In addition to the cost savings, Superior's help desk and
network monitoring solution provided the health system with
operational efficiency, increased customer satisfaction, and
enabled Princeton HealthCare to redeploy IT Help Desk staff to
strategic initiatives. "Princeton HealthCare System has a
reputation for providing exceptional care, having a superb medical
staff, and being a leader in technology," said Charles Schwenz,
Chief Information Officer. "However, until we launched Superior's
NetLinc Help Desk and Network Monitoring solution in July of 2003,
our IT department was in need of a discernible infrastructure,
policies and procedures, and organization. NetLinc made an
immediate difference throughout the health system-we literally went
from cacophony to orchestration. In addition to achievement of
increased efficiency and strong customer satisfaction, this
solution has reduced the cost of information technology at
Princeton." "Working with Princeton HealthCare to help them improve
their information technology department's overall operations has
been a rewarding experience," said Dan Walsh, Superior's regional
vice president. "By applying our healthcare and information
technology knowledge and our expertise, we provided them with a
state-of-the-art help desk and network monitoring solution, which
ultimately helped Princeton HealthCare achieve their goals of
improved efficiency and customer satisfaction and gained Princeton
a significant I.T. cost savings." About Princeton HealthCare System
Princeton HealthCare System is a leading provider of world-class
healthcare that is redefining care by providing patients and their
families with an exceptional level of personalized service. It is a
450-bed nonprofit, teaching healthcare system that offers a full
continuum of care for the communities it serves. Princeton
HealthCare System encompasses: the prestigious University Medical
Center at Princeton, a University Hospital Affiliate of the
University of Medicine and Dentistry of New Jersey - Robert Wood
Johnson Medical School and a ClinicalResearch Affiliate of The
Cancer Institute of New Jersey; Princeton House Behavioral Health;
Merwick Rehab Hospital & Nursing Care; Princeton HomeCare
Services; Princeton Surgical Center; and Princeton Fitness &
Wellness Center. About Superior Consultant Holdings Corporation
Recipient of Frost & Sullivan's 2003 Best Bang for the Buck
Award for providing services and solutions with the highest ratio
of value to cost, Superior Consultant is a leading national
provider of outsourcing, management and information technology
consulting services and solutions to the healthcare industry.
Superior specializes in Digital Business Transformation(TM)
services that enable clients to thrive in the information-driven
economy, and its outsourcing, management and information technology
consulting services and solutions help clients plan and execute
better business strategies and meet their fiscal challenges while
advancing clinical quality. Superior's best practices outsourcing
model includes a full range of flexible business process and
information technology solutions, including data center services,
24/7 network monitoring and help desk services, facility
management, interim management, and application outsourcing
services. For nearly 20 years, Superior has been recognized as an
innovative leader within the healthcare industry and has been
rewarded with full and partial outsourcing contracts, thousands of
engagements, approximately 150 interim management assignments, and
nearly 3,000 clients. For more information on Superior Consultant
Holdings Corporation simply dial 1-800-PRO-INFO and enter the
Company ticker: SUPC (a no-cost fax-on-demand service) or visit the
Company's Web site at http://www.superiorconsultant.com/.
DATASOURCE: Superior Consultant Company, Inc. CONTACT: Richard D.
Helppie, Chief Executive Officer, or Susan M. Synor, Executive Vice
President, both of Superior Consultant Company, Inc.,
+1-248-386-8300 Web site: http://www.superiorconsultant.com/
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