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UCN Practice of Exceeding Customer Expectation Scores Big Wins in Hosted Arena; Called a 'True Partner' SALT LAKE CITY, June 10 /PRNewswire-FirstCall/ -- Leading industry advisory firm, DMG Consulting LLC, has named UCN, Inc. (NASDAQ:UCNN) as the market leader in overall vendor satisfaction in DMG's April 2008 Hosted Contact Center Infrastructure Market Report. The DMG study included an extensive analysis of hosted contact center vendors, including Aspect, Cisco, Oracle and West. UCN received the highest scores in all six categories evaluated, including two perfect scores. "UCN ranked highest in all six categories, with perfect scores for professional services and overall customer satisfaction," said Donna Fluss, president of DMG Consulting LLC. "UCN is doing something very right in this emerging market. Their customers are very satisfied with their products and service." Rudy Vidal, UCN chief customer officer, commented: "At UCN, the practice of exceeding customer expectations is what defines customer service. This recognition by DMG reflects our commitment to empowering each of our customers with the tools and technology they need to deliver the highest level of satisfaction to their customers." The DMG report is the most comprehensive guide for the hosted contact center infrastructure market. The report covers vendors, products, technology, functionality, market share, benefits, ROI, customer perception and trends. Added Fluss, "The in-depth analysis of this report provides strategies and tactics to evaluate, select and implement a hosted contact center solution for any size business." Paul Jarman, UCN CEO said: "This recognition validates our leadership position in the hosted contact center space and demonstrates that our technology combined with our commitment to service can make a significant difference in our customers' success." About DMG Consulting DMG Consulting LLC was founded by Donna Fluss, a former VP and research director with Gartner's CRM practice. DMG Consulting specializes in customer-focused business strategy, operations and technology for Global 2000 and emerging companies such as Nortel, RealNetworks, Stride Rite, Sub-Zero, NICE, J. Jill Group, MCI and HBCS. DMG Consulting helps end users build world-class, differentiated contact centers and assists vendors in developing high value solutions for the market. http://www.dmgconsult.com/. About UCN UCN, Inc. (NASDAQ:UCNN) is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. http://www.ucn.net/. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement please click to: http://www.ucn.net/safeharbor.) DATASOURCE: UCN, Inc. CONTACT: Aaron Glauser, Communications Director of UCN, Inc., +1-801-320-3468, ; or investors, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN, Inc. Web site: http://www.ucn.net/ http://www.dmgconsult.com/

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