UCNN Ucn (MM)

Former Microsoft Product Unit Manager Joins UCN Executive Team SALT LAKE CITY, Sept. 11 /PRNewswire-FirstCall/ -- UCN Inc. (NASDAQ:UCNN), leading provider of on-demand contact center software for intelligent contact routing and agent improvement, has appointed Steven ZoBell to the new position of chief technology officer and executive vice president. ZoBell was previously UCN's senior vice president of research & development. As CTO ZoBell oversees the research and development, product management, quality assurance, and program management departments and is responsible for maintaining UCN's tradition of innovation and its track record of delivering high quality products on time and on budget. He reports directly to UCN CEO Paul Jarman. ZoBell has more than 16 years of product development, software engineering and business management experience. Prior to joining UCN, he was president of Indie Built, Inc., a subsidiary of Take-Two Interactive. He also served as a product unit manager at Microsoft, where he was responsible for the development of multiple software products with budgets ranging from $5 million to $12 million. During the course of his career, ZoBell has been involved in the development of over 25 critically acclaimed, award-winning, commercial software products. "InContact is a phenomenal product and I am honored and excited to take on this expanded role," said ZoBell. "I will ensure our strategic development process continues to lead the market, while also capitalizing on the latest innovations." Said Jarman: "Our proven leadership team has always provided a competitive advantage and has been a key ingredient to our success. Steve's promotion not only reflects his proven skills and leadership, but also the growth and achievements of UCN. Our organization comprises bright and seasoned individuals who understand contact center technology and the industry, and can deliver innovative solutions that help our customers succeed." About UCN UCN Inc. (NASDAQ:UCNN) is an innovator of software-as-a-service (SaaS) applications for multi-site contact centers and remote workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) DATASOURCE: UCN Inc. CONTACT: Aaron Glauser, Communications Director of UCN Inc., +1-801-320-3468, ; or investors, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN Inc. Web site: http://www.ucn.net/

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