Virginia Commerce Bank Answers the Call with Recent Opening of Customer Care Center
09 Décembre 2011 - 4:56PM
Business Wire
Virginia Commerce Bank continues to seek ways to improve its
customers’ banking experience and is proud to announce the recent
opening of a customer service call center. The call center, known
as VCB Customer Care, is located in Manassas and staffed by
knowledgeable banking professionals.
VCB Customer Care is an extension of the service customers
receive in the Bank’s branches with the additional convenience of
extended hours and direct access to a care center associate.
Instead of reaching an automated answering service and navigating
through a maze of numbered options, callers will speak directly to
an experienced banker who, in most cases, will be able to
facilitate requests right away without transfer or delay.
“At VCB, we take pride in providing the highest level of service
to our customers which is evident with our recent recognition by
Washington Consumers’ CHECKBOOK magazine with a top rating for
service,” said Peter A. Converse, President and CEO of the Bank.
“VCB Customer Care will continue our legacy of highly personal and
exceptional service with our staff of knowledgeable associates—not
machines—answering customer phone calls and fulfilling or
facilitating requests.”
To reach VCB Customer Care, simply dial the familiar
877-VCB-5015 (877-822-5015) to speak directly with a customer
service associate, or contact them via email at
customercare@vcbonline.com. VCB Customer Care is open from 8 a.m.
to 7 p.m. weekdays and 9 a.m. to 12 p.m. on Saturdays.
About Virginia Commerce Bank
Established in 1988, Virginia Commerce Bank (NASDAQ:VCBI) is a
full-service, community bank headquartered in Arlington, Virginia,
with over $2.9 billion in assets. The Bank serves the Northern
Virginia and Fredericksburg markets with twenty-eight branches, a
mortgage lending office and a wealth management services
department. For further information about VCB’s many services and a
map of convenient locations, please visit our Web site at
VCBonline.com.
© 2011 Virginia Commerce Bank, All Rights
Reserved.
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