Matson Honored With Sixth Consecutive Quest for Quality Award
02 Octobre 2008 - 7:00PM
Business Wire
Matson has been honored for the sixth consecutive year with
Logistics Management magazine�s annual Quest for Quality award in
the Ocean Carrier category. The annual survey is regarded in the
transportation and logistics industry as the most important measure
of customer satisfaction and performance excellence. Transportation
service providers are rated by customers on five key criteria:
on-time performance, value, customer service, information
technology and equipment operations. Matson will be presented with
the award on October 8 at the Quest for Quality awards dinner in
Denver, which coincides with the Council of Supply Chain Management
Professionals (CSCMP) Annual Conference. �Matson is very proud to
have been honored six years in a row with this prestigious award,�
said Dave Hoppes, senior vice president, ocean services. �It
underscores our solid track record in consistently delivering
modern, reliable ocean transportation services of superior quality
and value. While Matson conducts its own customer satisfaction
surveys regularly to maintain timely and customized feedback, the
results of this survey reflect our overall standing in the national
transportation industry. We are particularly gratified to receive
high marks for on-time performance and customer service, which are
key components of Matson�s service offerings. The honor is also a
very strong reflection of the across-the-board effort by all at
Matson to sustain our reputation as a quality carrier and leader in
Pacific shipping.� According to the publication, a near record
number of over 6,000 readers participated in the 2008 survey. The
high participation rate has made the Quest for Quality annual
survey the premier benchmark study for logistics and transportation
quality service over the past 25 years. Matson provides ocean
transportation services to Hawaii, Guam, China and Micronesia, as
well as logistics services through its subsidiary, Matson
Integrated Logistics. Matson is a wholly owned subsidiary of
Alexander & Baldwin, Inc. of Honolulu (NYSE:AXB).
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