BLS Bellsouth Cp

New online service features extend commitment to improved customer service ATLANTA, Aug. 23 /PRNewswire/ -- BellSouth (NYSE:BLS) today announced the availability of several new features that will improve customers' online service experiences when using the BellSouth Web site, http://www.bellsouth.com/. These new features were developed to improve customers' access to orders, service and account information -- extending BellSouth's commitment to high levels of customer care. "We are delivering increased value to our customers by giving them more information and control over how they interact with BellSouth," said Rob Bentley, vice president -- Acquisition for BellSouth. "Our new online service features provide them with yet another way to conduct business with BellSouth quickly and easily." The company now offers customers a variety of new features: - Redesigned search application - Improved access to bill history - Improved access to payment history - Scheduling of payment arrangements - Detailed order status - Improved product instructions The Web experience has been improved through a newly designed natural language search engine. BellSouth's new search application enables customers to use one or more words or a specific question to find the exact information they need. BellSouth also makes it easy to access critical account information such as viewing up to 13 months of bill and payment history. The new bill viewing function provides customers with a snap shot of their current bill with navigation to detailed billing. The user now has more views and options. For example, the customer is able to view the entire bill or select a specific bill page or line item to view. Customers can now schedule payment arrangements according to collections guidelines using the BellSouth Web site, http://www.bellsouth.com/. They also have the ability to view details of their current order status, even when several products are involved, including wireline, wireless, Internet and others. In addition, they may choose to receive e-mails reporting the status of their orders. Other enhancements enable customers to review detailed instructions on how to make the most of their easy-to-use calling features. "Consumers' expectations are constantly evolving. In this 24/7 world, many consumers are looking to manage their account activities as well as resolve service inquiries any time, day or night," said Kate Griffin, Program Manager at Yankee Group. "Providing consumers with simple and quick access to the detailed information they need will become increasingly important to ensuring customer satisfaction in this competitive marketplace." About BellSouth Corporation BellSouth Corporation is a Fortune 100 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 51.6 million customers. Backed by award winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers(R), residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular(R) Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers online and directory advertising through BellSouth(R) RealPages.com(R) and The Real Yellow Pages(R). BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace. More information about BellSouth can be found at http://www.bellsouth.com/. DATASOURCE: BellSouth Corporation CONTACT: Zealous Wiley of BellSouth Corporation, +1-404-829-8721, or Web site: http://www.bellsouth.com/ Company News On-Call: http://www.prnewswire.com/comp/095650.html

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